PatrickVeenstra

Well-Known Member
Feb 12, 2012
169
4
68
Barcelona
cPanel Access Level
Root Administrator
Some users have contacted me on Facebook because the server seems to be down for them.
The server is working fine, but there's one thing that I've just thought of. It doesn't make much sense, but can CPHulk lock users out of a website? The IP-range of at least one of the users is blacklisted in CPHulk as I've blacklisted the entire LACNIC.
 

RobinF28

Active Member
Jun 27, 2015
40
8
58
Elgin, Scotland
cPanel Access Level
Root Administrator
Suggest you consider disabling cPhulk, if you are using it, and then checking if you 'user' can login in again?
Generally cPhulk will block a user accessing the "admin area" or backend (login) for a website, but not the website itself.
 

PatrickVeenstra

Well-Known Member
Feb 12, 2012
169
4
68
Barcelona
cPanel Access Level
Root Administrator
He's just said that he's able to access the web now, but it's going very slow (I didn't change anything). I suppose that it's an international network issue, because it has only affected latam users.
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,910
2,216
363
Hello :)

You could have them run a "traceroute" from their machine to the server to see where the speed issue occurs.

Thank you.