server exceeds the maximum number of allowed users for your host server

harizon

Registered
Apr 2, 2020
1
0
0
kenya
cPanel Access Level
Root Administrator
When I try to Log in to my c-panel, I get the following error: "the number of users on the server exceeds the maximum number of allowed users for your host server". Kindly help me figure out what the issue could be.
 

cPanelKenneth

cPanel Development
Staff member
Apr 7, 2006
4,607
79
458
cPanel Access Level
Root Administrator
Hi,

That message means the number of accounts on the server exceeds what the license allows. Here are a couple of ways to resolve this:

1. Delete unneeded accounts
2. Upgrade the license to allow for more accounts

How you do option 2 will depend upon where your license is managed (e.g. through one of our Partners).
 
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Ric Morales

Registered
Jun 12, 2020
1
0
1
Cabadbaran City, Philippines
cPanel Access Level
Website Owner
Hi,

That message means the number of accounts on the server exceeds what the license allows. Here are a couple of ways to resolve this:

1. Delete unneeded accounts
2. Upgrade the license to allow for more accounts

How you do option 2 will depend upon where your license is managed (e.g. through one of our Partners).
Hi!
I had the same problem too. On option 1, how will i delete unneeded accounts since i can no longer access my cpanel.
I didn't do any changes to my cPanel, this appears very suddenly. Is there another way to fix this? Any help would be highly appreciated.
 

RoseHosting

Active Member
PartnerNOC
Jan 3, 2003
29
6
153
Does the number of cPanel accounts match its license?

You can check the number of cPanel accounts with this shell command:

Code:
wc -l /etc/trueuserdomains
If you want to remove an account, you can run the /scripts/removeacct command, please be careful when running this command.
 

cPanelKenneth

cPanel Development
Staff member
Apr 7, 2006
4,607
79
458
cPanel Access Level
Root Administrator
Hi!
I had the same problem too. On option 1, how will i delete unneeded accounts since i can no longer access my cpanel.
I didn't do any changes to my cPanel, this appears very suddenly. Is there another way to fix this? Any help would be highly appreciated.
Deleting accounts is done either via the command line or within WHM. Resellers with the 'all' privilege can still log into WHM to perform some server management, such as deleting accounts. The accounts created via the cPanel interface (e.g. email, ftp) do not count towards the license limit.

On the command line /scripts/removeacct will delete an account for you.