Server fails to boot up

[peter123]

Hi,

After I use "System Update" in WHM to update kernel, my server stuck at grub during boot up.
The OS I'm using is CentOS.

The screen show me "Grub>" and nothing else, can anyone please help on this? May I know how to fix it?

I try to open a ticket to cPanel support but it requires "Support Access ID", unfortunately I can't get the ID because my server is down.

Regards,
Peter

 

[Infopro]

You should really contact your Hosting Provider you rent the server from for help with this.

 

[SysSachin]

Hello,

The screen show me "Grub>

The issue related OS or server hardware setting so you need to contact to your server providers as they will check this issue through console.