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Server fails to boot up

Discussion in 'General Discussion' started by peter123, Jul 5, 2017.

  1. peter123

    peter123 Member

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    Hi,

    After I use "System Update" in WHM to update kernel, my server stuck at grub during boot up.
    The OS I'm using is CentOS.

    The screen show me "Grub>" and nothing else, can anyone please help on this? May I know how to fix it?

    I try to open a ticket to cPanel support but it requires "Support Access ID", unfortunately I can't get the ID because my server is down.

    Regards,
    Peter
     
    maxicomae likes this.
  2. Infopro

    Infopro cPanel Sr. Product Evangelist
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    You should really contact your Hosting Provider you rent the server from for help with this.
     
  3. SysSachin

    SysSachin Well-Known Member

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    Hello,

    The issue related OS or server hardware setting so you need to contact to your server providers as they will check this issue through console.
     
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