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server freezed, how can i find the reason?

Discussion in 'General Discussion' started by musti19, Jul 6, 2014.

  1. musti19

    musti19 Well-Known Member

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    Last week my cpanel server was freezen "without a reason"
    I checked messages.log without informations (that time)
    ( i can exclude network- and datacenter problems)

    And generally my server sends me emails, if the cpu is high loaded.
    This happens me twice(within 2 months) and i must do a hard-reset,
    to solve the problem. And the server runs then without problems.

    But i want to prevent the down-times, so is there a other method,
    to find out the reason?

    thank you
     
  2. LostNerd

    LostNerd Well-Known Member

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    Twitter:
    Can you confirm your server specs? Are you within the minimum required specs to run cPanel?
     
  3. musti19

    musti19 Well-Known Member

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    i7 quad-core
    32gig ram
    There should be no specs problem :)
     
  4. cPanelJared

    cPanelJared Technical Analyst
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  5. musti19

    musti19 Well-Known Member

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    but i have no performance problems !
     
  6. cPanelJared

    cPanelJared Technical Analyst
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    A performance problem is usually the reason that a server freezes. Usually, what happens is the load increases so much that the server stops responding. I gave you information about troubleshooting performance problems, because they are usually the underlying reason behind a server freezing.
     
  7. musti19

    musti19 Well-Known Member

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    thank you for the fast reply.
    it can be then individual cases(for the high load), why the server freezes.
    I thought about software-problems before..
     
  8. cPanelJared

    cPanelJared Technical Analyst
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    If you are sure the server load never spikes up to an unacceptable level, it is possible that there is a hardware problem or a kernel bug at fault. cPanel would not have any control over either of those things. My recommendation would be to ask your data center for help with isolating the cause of the problem.
     
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