server freezed, how can i find the reason?

musti19

Well-Known Member
Jan 20, 2013
110
1
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cPanel Access Level
Root Administrator
Last week my cpanel server was freezen "without a reason"
I checked messages.log without informations (that time)
( i can exclude network- and datacenter problems)

And generally my server sends me emails, if the cpu is high loaded.
This happens me twice(within 2 months) and i must do a hard-reset,
to solve the problem. And the server runs then without problems.

But i want to prevent the down-times, so is there a other method,
to find out the reason?

thank you
 

JaredR.

Well-Known Member
Feb 25, 2010
1,834
24
143
Houston, TX
cPanel Access Level
Root Administrator
A performance problem is usually the reason that a server freezes. Usually, what happens is the load increases so much that the server stops responding. I gave you information about troubleshooting performance problems, because they are usually the underlying reason behind a server freezing.
 

musti19

Well-Known Member
Jan 20, 2013
110
1
68
cPanel Access Level
Root Administrator
thank you for the fast reply.
it can be then individual cases(for the high load), why the server freezes.
I thought about software-problems before..
 

JaredR.

Well-Known Member
Feb 25, 2010
1,834
24
143
Houston, TX
cPanel Access Level
Root Administrator
If you are sure the server load never spikes up to an unacceptable level, it is possible that there is a hardware problem or a kernel bug at fault. cPanel would not have any control over either of those things. My recommendation would be to ask your data center for help with isolating the cause of the problem.