Server generated emails to same server gets delivered to root

fairmount

Registered
Sep 2, 2012
2
0
1
cPanel Access Level
Root Administrator
Hi,

I am quite new to cPanel. I have installed WHM and have created a cpanel account for a mydomain.co.uk.

I have installed opencart on mydomain.co.uk. When ever an email is generated to a user in mydomain.co.uk, (for e.g. lost password, return request, any email sent from contact form) they get sent to the whm root email.

If an email is sent to [email protected] from another server, it gets delivered properly. But if an email is generated by mydomain.co.uk to [email protected] or [email protected], they get delivered to the root email and not to respective emails. emails sent to emails in other servers are being sent properly.

The email (MX) is handled by 123-reg.

The MX record on the domain registrar (123-reg) is set to 123reg server.
I have noticed teh settings in cpanel. this is set to Automatically detect. The MX record in cpanel points only to mydomain.co.uk

Can someone help me what settings i need to have to make sure self generated emails are handled properly please.

Thanks,
FM
 
Last edited:

Eric

Well-Known Member
Nov 25, 2007
752
12
143
Texas
cPanel Access Level
Root Administrator
Howdy,

It sounds like cPanel is assuming mydomain.co.uk is located on the server but it is located somewhere else. You may need to remove the auto-detect option from the domain and force it to the correct setting.

The messages are likely going to root because they are tripple bounces. They can't go to address and they can't go back so they get dead-lettered to root's mailbox.

If you are unable to work it out I would recommend opening a ticket and we would be happy to take a look.

Thanks!
 

ruzbehraja

Well-Known Member
May 19, 2011
392
11
68
cPanel Access Level
Root Administrator
Hi,

I am quite new to cPanel. I have installed WHM and have created a cpanel account for a mydomain.co.uk.

I have installed opencart on mydomain.co.uk. When ever an email is generated to a user in mydomain.co.uk, (for e.g. lost password, return request, any email sent from contact form) they get sent to the whm root email.

If an email is sent to [email protected] from another server, it gets delivered properly. But if an email is generated by mydomain.co.uk to [email protected] or [email protected], they get delivered to the root email and not to respective emails. emails sent to emails in other servers are being sent properly.

The email (MX) is handled by 123-reg.

The MX record on the domain registrar (123-reg) is set to 123reg server.
I have noticed teh settings in cpanel. this is set to Automatically detect. The MX record in cpanel points only to mydomain.co.uk

Can someone help me what settings i need to have to make sure self generated emails are handled properly please.

Thanks,
FM
  • Go to Edit a DNS Record in WHM
  • Go to the domain which you want to edit
  • Right at the bottom instead of automatic, select: Remote Mail Server

This should solve your problem.
 

fairmount

Registered
Sep 2, 2012
2
0
1
cPanel Access Level
Root Administrator
Thanks Eric and ruzbehraja. This has solved the issue.

I had assumed that I would receive an email as soon as I had a response to my question here. strangely I didn't and hence the late reply.