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Server gets no return TCP packets when sending to cPanel server

Discussion in 'Security' started by Kyle Eadie, Dec 5, 2017.

  1. Kyle Eadie

    Kyle Eadie Registered

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    Hello,

    I have 3 CentOS severs that I have tried in our Orlando, Florida office that get connection timeouts to our hosted dedicated CentOS/cPanel server in Tampa, Florida. UDP works and TCP packets get received, but are either dropped or no return message sent. I'm in Michigan so a few tests aren't super easy. I have SSH access to all machines. Our other offices can connect just fine and these did until this started last week. Multiple ports affected, including: 80, 21, 22, 3306.

    I've tried about a hundred things and I'll try to list some here. Thanks!

    - Rebooted all servers
    - Took office server out from behind hardware firewall and turned off software firewall on hosted server (CSF and cPHULK)
    - Changed public IP address for office by switching to backup ISP
    - Changed hardware firewall to more standard 1400 MTU
    - Wireshark shows sftp packet arrives, and a TCP Retransmission seconds later
    - Windows computers on the same network work
    - The hosted server can connect to the office server (opposite direction)
    - traceroute works, tcptraceroute stops at the hosted server
    - Can send data with nc over udp, but not tcp
    - Can connected to other hosted server at same provider
    - SELinux is not running
    - Tried with multiple FQDNs and multiple IPs that the server has

    Any thoughts or ideas would be greatly appreciated! My hosting provider is going to put the server into a recovery environment this weekend to see if it works from there.

    Thanks!
     
  2. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Hi Kyle,

    I'm not sure of any additional steps you can take to troubleshoot the issue. Reaching out to your data center's system administration team (on both sides) to see if they can take a closer look at what's happening is likely the best approach, as it looks more like a network issue as opposed to a software issue.

    Thank you.
     
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  3. rpvw

    rpvw Well-Known Member

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    Are the net neutrality people experimenting on you ???

    Seriously though (In no particular order):
    cPHulk
    CSF/LFD and/or all firewalls
    HostAccess Control
    Mod Security

    Update server(s) time (see if you can sync all the boxs from the same NTS)
     
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  4. Kyle Eadie

    Kyle Eadie Registered

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    LOL! I guess I have to pay more for all computers to connect, not just some.

    Tried turning off cPHulk, CSF, LFD, nothing in HostAccess (didn't know about that one) and mod security has everything off and no vendors setup. I did add an accept rule to HostAccess just in case, but no luck either.

    Thanks for the reply!
     
  5. rpvw

    rpvw Well-Known Member

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    I mentioned the server time.....I use CentOS on my desktop workstation (and use it to connect and administer my CentOS....OK....CloudLinux servers) and I once had all sorts of strange happenings when the system time got badly unsynchronised on my desktop.

    I know it sounds unintuitive and is a long shot..........but at this stage, anything is worth checking ? :)
     
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  6. Kyle Eadie

    Kyle Eadie Registered

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    Sorry, I did forget to mention I did do that on all servers as well.

    ntpdate -s us.pool.ntp.org

    And yup, I'm willing to try anything at this point, thanks! :)
     
  7. rpvw

    rpvw Well-Known Member

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    If there are any tests I can do for you from my location here in Spain, please do not hesitate to ask.
     
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  8. Kyle Eadie

    Kyle Eadie Registered

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    Thanks for the offer!
     
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