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server gets stuck during boot

Discussion in 'General Discussion' started by mjdj1999, Jan 3, 2015.

  1. mjdj1999

    mjdj1999 Member

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    Can someone please help? At 9 AM this morning my dedicated server went down and it wont reboot. I have it running under the "Customer rescue system" and I am able to access my files but am getting limited support from OVH. I cannot submit a support ticket to cPanel because I cannot access my Support access ID.

    The only thing I received from OVH was this:

    Code:
     Here are the details of the operation performed:
    The server gets stuck during the boot phase, with the message:
    (mv: cannot move /usr/tmp.secure to /usr/tmp.secure.cpback/tmp.secure directory not empty) A restart on the standard OVH kernel ('netboot') does not correct the situation.
    
    Actions:
    Rebooting the server to "rescue" mode (Linux)
    
    result:
    Boot OK. Rescue mode accessible.
    
    recommendations:
    Configuration / error to be corrected by the customer
    Can someone please provide any suggestions? This is a live server with clients on it.
    Thank you
     
  2. MilesWeb

    MilesWeb Well-Known Member
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    Isn't their an option using which you can connect the server via KVM ? You will need access to console to troubleshoot the issues. If you are unable to access the console, you need to ask your provider to assist.
     
  3. mjdj1999

    mjdj1999 Member

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    Their KVM is $30 per day which I would have paid but I'm not that familiar with it. I was able to get the server booted back up. I deleted the "/usr/tmp.secure" and "/usr/tmp.secure.cpback" directories and using SSH I was able to log in and also delete some files. There was a poorly written script that was downloading images from IMDb (nearly 100 Gb in images) and it filled up the hard drive.

    milesgeek, thank you for your reply.
     
  4. MilesWeb

    MilesWeb Well-Known Member
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    Glad to know that your server is back online and websites are functional. You are welcome.
     
  5. cPanelMichael

    cPanelMichael Forums Analyst
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  6. mjdj1999

    mjdj1999 Member

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    It seems as if this nightmare has returned. I repeated my steps from the last time and I have not had any success. OVH says that the problem is with tmp.secure. Their email only says "check securetemp" I am able to mount my drives using SSH and I can use FTP but the server itself wont boot and cPanel wont start. Does anyone have any ideas what would cause this? I am using Centos 7 and the latest cPanel. I had also installed NGINX which is also in the tmp.secure folder.

    Thank you
     
  7. cPanelMichael

    cPanelMichael Forums Analyst
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    cPanel does not support CentOS 7 at this time. Support for CentOS 7 is targeted for cPanel version 11.50. You can follow the feature request at:

    RHEL 7 & CentOS 7 Support | cPanel Feature Requests

    Thank you.
     
  8. Bramanis

    Bramanis Registered

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    I rebooted my server today and got stuck at boot with the same problem. The /script/securetmp just hangs after giving out this error. Why is that? Why did the script not just remove the /usr/tmp.secure.cpback/ folder, so it could back the /usr/secure.tmp/ folder to it? Or rename the old backup, for crying out loud.

    I removed the folder myself and ran the /scripts/securetmp again and it has been securing the /tmp for ages now. Hopefully it finishes soon.
     
  9. cPanelMichael

    cPanelMichael Forums Analyst
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    The previous poster's issue was related to the use of CentOS 7, which is not yet supported with cPanel. Are you using a supported OS? Also, are you using a default system language environment other than English?

    Thank you.
     
  10. Sarfraz ahmad

    Sarfraz ahmad Member

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    Can any one please help me how can i fix this issue because i have same problem server is stuck up and i don't have any idea how to fix it via rescue mode and also OVH is not supporting about this issue i am using Centos 6

    Here are the details of the operation performed: The server gets stuck during the boot phase, with the message: (Setting up /tmp...mv: cannot move '/usr/tmp.secure' to 'usr/tmp.secure.cpback/tmp.secure': Directory not empty)
     
  11. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello,

    This is how a previous poster addressed the issue. Note that you may need to consult with a qualified system administrator for assistance, as it's not something our support team will be able to address for you.

    Thank you.
     
  12. Sarfraz ahmad

    Sarfraz ahmad Member

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    Hello,
    i have mount my partition and now i have my backup accounts can any one tell me how can i move them from my rescue mode server to external backup storage. i have a storage plan from OVH but i am not getting any idea how to move that backup.

    is there any one have idea ?
     
  13. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello,

    Are these backup archives as generated through cPanel backup scripts, or just the home directories of the accounts?

    Thank you.
     
  14. Sarfraz ahmad

    Sarfraz ahmad Member

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    i had configure 3 days backup option and i have about 5 backups in my server now which all are in gz.tar format but every account is seperate see the below picture

    Snapshot_2015-06-11_080328.png

    can any staff of cpanel open a support ticket for me i will provide all info about server and please help me to move that backup for me and then i will reinstall server and will upload again
    from 2 days my server is down and i have a big problem due to this
     
    #14 Sarfraz ahmad, Jun 10, 2015
    Last edited by a moderator: Jun 11, 2015
  15. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello,

    You can move those archives to a remote destination via a utility such as rsync. EX:

    Code:
    rsync -zrp /path/to/backups/ user@remote.host:/home/
    Thank you.
     
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