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Server inaccessible from some areas

Discussion in 'General Discussion' started by Baybe, Jan 18, 2017.

  1. Baybe

    Baybe Registered

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    I am running a WHM/Cpanel server, CentOS 7.63. Over the last few days, all sites on the server have become inaccessible in some areas. I have identified New York, San Hose and Vancouver using various "site speed" tests. A reboot fixes the problem but it returns several hours later. At first, I thought it may be CSF related but that has been uninstalled (temporarily) and the issue persists. IP tables are also fine. Does anyone have any thoughts as to what may be causing this?
     
  2. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Hello @Baybe,

    You can search /usr/local/apache/logs/error_log for the times where domain names were inaccessible to see if you notice any specific error messages. Additionally, I recommend reaching out to your provider or data center to verify there are no network issues preventing access from certain regions.

    Thank you.
     
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  3. anushkumar

    anushkumar Well-Known Member

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    Best bet : Contact your upstream provider with those test results when you have this problem.
     
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