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Server IP Blacklisted

Discussion in 'E-mail Discussions' started by cgimickalo, Sep 23, 2013.

  1. cgimickalo

    cgimickalo Well-Known Member

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    Hello,

    we recently switched server this past weekend. Now all of sudden where getting allot of notices of our server's main IP being blacklisted. It's only been online for less then a week using the IP. Most are coming from this Cloudmark CSI DNSBL

    The server's main IP is 184.173.68.122. below is a sample of just a couple we received there's been a bunch more through the day today.
    Code:
         SMTP error from remote mail server after initial connection:
         host extmail.bigpond.com [61.9.189.122]: 554 nschwcmgw03p BigPond 
    Inbound IB103. Connection refused. 184.173.68.122 has a poor reputation 
    on the Cloudmark Sender Intelligence (CSI) list. Please visit 
    http://csi.cloudmark.com/reset-request/?ip=184.173.68.122 to request a 
    delisting.
    
    
         SMTP error from remote mail server after MAIL 
    FROM:<bounce@stocksandoptions.com> SIZE=13664:
         host mx1.optonline.net [167.206.4.77]: 554 5.7.1 Your mail from 
    184.173.68.122 was rejected due to being listed by Cloudmark.  For 
    details, please see http://csi.cloudmark.com/reset-request/.
    
    We've gone and filled out the form indicated to de-list our IP from their blacklist but this has me really baffled. How our IP could be blacklisted already?

    I've contacted Softlayer where our server was set up with the main IP but not a whole luck with them so far. Is there something I may have missing that could be changed regarding our exim sending emails out?

    Thanks,
    Mike
     
  2. Infopro

    Infopro cPanel Sr. Product Evangelist
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    Last user on that IP dirtied it up pretty good it seems. As long as your server's not sending out spam now on that IP, asking to have it removed from the list is all you can do. This does happen. I've had it happen several times over the years on new servers.

    Google the IP and see where else its listed.
     
  3. cgimickalo

    cgimickalo Well-Known Member

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    Thanks for the info. I wasn't aware an IP could be used elsewhere this could explain allot. I always learn a little something new here. :)

    Mike
     
  4. Infopro

    Infopro cPanel Sr. Product Evangelist
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    Happy to help when I can. :)
     
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