The Community Forums

Interact with an entire community of cPanel & WHM users!
  1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

Server Keeps redirecting me?

Discussion in 'General Discussion' started by Jollybathsalts, May 12, 2011.

  1. Jollybathsalts

    Jollybathsalts Registered

    Joined:
    May 12, 2011
    Messages:
    1
    Likes Received:
    0
    Trophy Points:
    1
    Ok.

    i have been talking to my host for over 2 hours now and we have not got any where.

    My site was /http://jollybathsalts.com that pointed to /http://shop.jollybathsalts.com

    SSL was installed and shortly after the site went offline. I was told my site was putting a big load on the server so they would move me to a new one. 24 hours ago i was on the new server and still nothing.

    Every time i visit my site at /http://jollybathsalts.com it does not load and redirects to cgi-sys/ and shows my web hosts homepage?

    Now i have several other sites that run on subdomains and these are all working fine.

    /http://eve.jollybathsalts.com
    /http://forum.jollybathsalts.com

    My site has been down 2 Buisness days now has any one else had these problems or can any one help me i am tearing my hair out here!

    thanks in advance
     
  2. vanessa

    vanessa Well-Known Member
    PartnerNOC

    Joined:
    Sep 26, 2006
    Messages:
    817
    Likes Received:
    22
    Trophy Points:
    18
    Location:
    Virginia Beach, VA
    cPanel Access Level:
    DataCenter Provider
    This usually happens when the IP address that your ISP is resolving for your website does not match your server's Apache configuration, causing the default page to load. Your host would have had to change your site's IP address in order to install the SSL certificate. So this is either a propagation delay with your ISP, or your host didn't change the IP properly.
     
  3. Infopro

    Infopro cPanel Sr. Product Evangelist
    Staff Member

    Joined:
    May 20, 2003
    Messages:
    14,460
    Likes Received:
    195
    Trophy Points:
    63
    Location:
    Pennsylvania
    cPanel Access Level:
    Root Administrator
    Twitter:

    What problem is that? Can you please be more specific?
     
  4. rootlover

    rootlover Member

    Joined:
    May 2, 2011
    Messages:
    15
    Likes Received:
    0
    Trophy Points:
    1
    i had seen it today. do you have root access? or were you cpanel customer? if the answer is yes, just submite a tickets support, i believe cpanel can solve this problem for you
     
Loading...

Share This Page