Jollybathsalts

Registered
May 12, 2011
1
0
51
Ok.

i have been talking to my host for over 2 hours now and we have not got any where.

My site was /http://jollybathsalts.com that pointed to /http://shop.jollybathsalts.com

SSL was installed and shortly after the site went offline. I was told my site was putting a big load on the server so they would move me to a new one. 24 hours ago i was on the new server and still nothing.

Every time i visit my site at /http://jollybathsalts.com it does not load and redirects to cgi-sys/ and shows my web hosts homepage?

Now i have several other sites that run on subdomains and these are all working fine.

/http://eve.jollybathsalts.com
/http://forum.jollybathsalts.com

My site has been down 2 Buisness days now has any one else had these problems or can any one help me i am tearing my hair out here!

thanks in advance
 

vanessa

Well-Known Member
PartnerNOC
Sep 26, 2006
833
28
178
Virginia Beach, VA
cPanel Access Level
DataCenter Provider
This usually happens when the IP address that your ISP is resolving for your website does not match your server's Apache configuration, causing the default page to load. Your host would have had to change your site's IP address in order to install the SSL certificate. So this is either a propagation delay with your ISP, or your host didn't change the IP properly.
 

rootlover

Member
May 2, 2011
15
0
51
Ok.
My site was /http://jollybathsalts.com that pointed to /http://shop.jollybathsalts.com
i had seen it today. do you have root access? or were you cpanel customer? if the answer is yes, just submite a tickets support, i believe cpanel can solve this problem for you