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Server offline after cloudlinux install

Discussion in 'CloudLinux' started by cecile, Oct 28, 2015.

  1. cecile

    cecile Registered

    Oct 28, 2015
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    Root Administrator
    Hi Team,

    I am having issue with my server.

    I update cloudlinux,

    I receive this message

    cPanel & WHM detected a CloudLinux license on the server “”. To install CloudLinux, you need to perform the following steps:

    1. Execute the following command as the user “root”:
      /usr/local/cpanel/bin/cloudlinux_system_install -k
    2. After “cloudlinux_system_install” completes successfully, reboot the server.
    3. Rebuild Apache with EasyApache, either from WHM or from the command line with the following command:
      /usr/local/cpanel/scripts/easyapache --build
    4. Your cPanel & WHM server now runs on CloudLinux.

    Once I run the this command "/usr/local/cpanel/bin/cloudlinux_system_install -k "
    I reboot my computer, it is always onfline, i don't know what to do

    I can only reboot in rescue mode

    I try to open a ticket to cpanel, but i need my support ID which I don"t know, I just have my IP and the license number

    Please anyone there to help a little girls solve this issue.

    I don't know anything in linux

    so please i welcome detail answers

    Thank you
    #1 cecile, Oct 28, 2015
    Last edited by a moderator: Oct 28, 2015
  2. cPanelKaden

    cPanelKaden Technical Analyst
    Staff Member

    Jun 10, 2013
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    This definitely sounds like your server has a problem with the CloudLinux kernel for some reason.

    The support access ID can be located in either WHM or a root shell.

    • From WHM: Click on Support Center under the Support heading.
    • From a shell: Execute `/usr/local/cpanel/cpanel -S` as the root user
    This should allow you to open a ticket for support so we can take a look at the server and help you resolve the problem.

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