Server offline unable to access properly

nelwa

Member
Jul 21, 2008
7
1
53
South Africa
Hi,

My server went down this morning. I can't submit a support ticket, because my hostname does not resolve, and it says my server ip does not match the support access ID.

I can not even ping my main server IP. Already confirmed with the datacentre that nothing is wrong on their side. I can access the server via their provide remote control system.

I have run /scripts/upcp --force and it completed successfully, but the server is still unavailable.

I am lost, please help urgently.

Thank you!
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,913
2,203
363
Hello @nelwa,

Can you confirm if any firewall management utilities or custom firewall rules are enabled on the system that could be blocking access to the server?

Thank you.
 

nelwa

Member
Jul 21, 2008
7
1
53
South Africa
Hi @cPanelMichael, I needed to service network restart as well as service ipaliases restart - then everything seemed to come up, but my server time has been out since then.

I have made sure rdate is installed, port 37 is unblocked for tcp & udp, incoming and outgoing. when I ping rdate.cpanel.net I get: name or service not known. How can I fix this?

Further more, my SSH connection constantly shows info on Firewall requests that are blocked - how can I remove this from my ssh session?

Please help - I've been on the road for a couple of days, but am available 24/7 now to sort this issue...
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,913
2,203
363
Hello,

To update, it looks like the issue was addressed through a restart of the rsyslog service:

Code:
/scripts/restartsrv_rsyslog --restart
Thank you.