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Server offline unable to access properly

Discussion in 'General Discussion' started by nelwa, Feb 22, 2019.

  1. nelwa

    nelwa Member

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    Hi,

    My server went down this morning. I can't submit a support ticket, because my hostname does not resolve, and it says my server ip does not match the support access ID.

    I can not even ping my main server IP. Already confirmed with the datacentre that nothing is wrong on their side. I can access the server via their provide remote control system.

    I have run /scripts/upcp --force and it completed successfully, but the server is still unavailable.

    I am lost, please help urgently.

    Thank you!
     
  2. cPanelMichael

    cPanelMichael Technical Support Community Manager Staff Member

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    Hello @nelwa,

    Can you confirm if any firewall management utilities or custom firewall rules are enabled on the system that could be blocking access to the server?

    Thank you.
     
  3. nelwa

    nelwa Member

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    Hi @cPanelMichael, I needed to service network restart as well as service ipaliases restart - then everything seemed to come up, but my server time has been out since then.

    I have made sure rdate is installed, port 37 is unblocked for tcp & udp, incoming and outgoing. when I ping rdate.cpanel.net I get: name or service not known. How can I fix this?

    Further more, my SSH connection constantly shows info on Firewall requests that are blocked - how can I remove this from my ssh session?

    Please help - I've been on the road for a couple of days, but am available 24/7 now to sort this issue...
     
  4. cPanelMichael

    cPanelMichael Technical Support Community Manager Staff Member

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    Hello @nelwa,

    Are you able to open a support ticket now that the server is responding again? If so, can you open a ticket and post the ticket number here?

    Thank you.
     
  5. nelwa

    nelwa Member

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    cPanelMichael likes this.
  6. cPanelMichael

    cPanelMichael Technical Support Community Manager Staff Member

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    Hello,

    To update, it looks like the issue was addressed through a restart of the rsyslog service:

    Code:
    /scripts/restartsrv_rsyslog --restart
    Thank you.
     
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