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Server rebooted, Delivery Queue in WHM > ConfigServer Mail Queues, is gone,

Discussion in 'E-mail Discussions' started by basketmen, Jul 15, 2012.

  1. basketmen

    basketmen Well-Known Member

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    Hi guys, i have about 11.000 Delivery Queue (Outgoing Emails) in WHM > ConfigServer Mail Queues
    its about announcement email

    my server rebooted, and now there is no one Outgoing Emails left, in WHM > ConfigServer Mail Queues > Delivery Queue

    can i get it back? or some log where i can see the email that still not sended yet
     
  2. cPanelMichael

    cPanelMichael Forums Analyst
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    Re: Server rebooted, Delivery Queue in WHM > ConfigServer Mail Queues, is g

    Hello :)

    You may want to consider disabling the "ConfigServer Mail Queue" plugin and using the cPanel mail queue option instead:

    "WHM >> Email >> Mail Queue Manager"

    We've made significant improvements to the functionality of this option in version 11.32. As for the lost emails, you can check the following log file to determine if they were delivered:

    Code:
    # /var/log/exim_mainlog
    You may need to search for specific entries, so using "exigrep" may be useful. EX:

    Code:
    # /usr/sbin/exigrep email@domain.com /var/log/exim_mainlog
    Simply replace the "email@domain" entry with an actual email account or message subject.

    Thank you.
     
  3. basketmen

    basketmen Well-Known Member

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    Re: Server rebooted, Delivery Queue in WHM > ConfigServer Mail Queues, is g

    ok i already tried running this command, to search one of email address email@domain.com or another email address, already sended or not, also trying to search the message subject

    but no one is showing, including the first email address that surely already sended and received, that is my own email address

    so maybe the problem is in exim log or 'ConfigServer Mail Queue' log, is crashed or missing during rebooted


    is there another exim log or 'ConfigServer Mail Queue' log that i can see guys?
     
  4. cPanelMichael

    cPanelMichael Forums Analyst
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    Re: Server rebooted, Delivery Queue in WHM > ConfigServer Mail Queues, is g

    It's possible your Exim log file was rotated. Look to see if you notice any additional exim_mainlog files that have been archived recently in:

    # /var/log

    If so, you can search them as well. EX:

    Code:
    # /usr/sbin/exigrep email@domain.com /var/log/exim_mainlog.1
    Also, please feel free to submit a ticket so we can take a closer look:

    Submit A Ticket

    You can post the ticket number here and we can track the issue for you.

    Thank you.
     
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