Server showing its own IP instead of the visitor's

Nishant80

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May 7, 2012
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Hi,
I have set up a new server a few days ago and I have been noticing this weird problem. Let me explain.

1. I have a forum of my own which runs on mybb
2. A client has his forum which runs on vbulletin
3. We have a live chat software with visitor's tracking options.

Now, whenever a visitor would land on any of them, the IP would be recorded as the Server's OWN IP instead of the Visitors IP which is causing a lot of troubles.

I have looked through options in WHM but nothing rang a bell. Can anyone help me out here?
 

Nishant80

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May 7, 2012
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On the vB forum where are you seeing the server IP being used by the user, or showing? On the who's online page?

What's the name of the chat software?

Not sure about nginx so no help there.
Thanks for trying to help. THose 3 points were just as an example, despite of whatever software, forum or anything we use, it records the server IP instead of visitors.

Just in case you still need it, the live chat software is known as "Live help messenger desktop" which comes along with WHMCS for $6. And we see the server's IP in "whos online" in vbulletin when logged in as Admin (same in mybb).
 

PattyO

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May 6, 2012
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I had the same problem and this is what the DC's support said:

Apache recompile is not recommended if Nginx Admin is installed. You need to reinstall Nginx Admin if you recompiled Apache. I have reinstalled ngnix to fix the issue.

Try also to rebuild vHosts on Nginx.
 

Nishant80

Well-Known Member
May 7, 2012
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I also believe that could be the reason, I have tried rebuilding the vhosts but that didn't help. Anything else that you would suggest?

I had the same problem and this is what the DC's support said:

Apache recompile is not recommended if Nginx Admin is installed. You need to reinstall Nginx Admin if you recompiled Apache. I have reinstalled ngnix to fix the issue.

Try also to rebuild vHosts on Nginx.
 

cPanelTristan

Quality Assurance Analyst
Staff member
Oct 2, 2010
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If this were happening under Apache, you could submit a ticket to us about it. The best way to tell if it is nginx, and it probably is, would be to uninstall it entirely and see if it works properly then for IP logging. If it does, then it is indeed nginx. At that point, I would suggest contacting the maker of the nginx plugin you are using, especially if they have their own support forum.