server unexpectedly closed network connection putty

popeye

Well-Known Member
May 23, 2013
368
2
18
Texas
cPanel Access Level
Root Administrator
Hi when i use putty i get this message below sometimes 10 times then it will let me in. And when i use the transfer tool in WHM it takes me ages to moves account because it keeps closing the connection.

server unexpectedly closed network connection putty
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,913
2,205
363
Hello :)

Do you have any firewall rules that could be dropping the connection? Have you verified this happens from server to server and not just from your workstation?

Thank you.
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,913
2,205
363
Did you verify if there are any firewall rules that could be restricting the traffic or dropping the connection?

Thank you.
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,913
2,205
363
Could you open a support ticket using the link in my signature so we can take a closer look? You can post the ticket number here so we can update this thread with the outcome.

Thank you.
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,913
2,205
363
The information in the ticket suggests the issue is network related. Have you reported this issue to your data center again to see if there are any additional network issues that could be causing this issue?

Thank you.
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,913
2,205
363
Feel free to reply back to the ticket so it's reopened and we can take another look.

Thank you.