server unexpectedly closed network connection putty

[popeye]

Hi when i use putty i get this message below sometimes 10 times then it will let me in. And when i use the transfer tool in WHM it takes me ages to moves account because it keeps closing the connection.

server unexpectedly closed network connection putty

 

[cPanelMichael]

Hello

Do you have any firewall rules that could be dropping the connection? Have you verified this happens from server to server and not just from your workstation?

Thank you.

 

[popeye]

Yes it happens if i login via ssh and server to server in the same cluster its a pain

 

[cPanelMichael]

Did you verify if there are any firewall rules that could be restricting the traffic or dropping the connection?

Thank you.

 

[popeye]

I have CSF installed but even if i disable it i still get the same message.

 

[cPanelMichael]

Could you open a support ticket using the link in my signature so we can take a closer look? You can post the ticket number here so we can update this thread with the outcome.

Thank you.

 

[popeye]

Hi i did a while back Ticket Id 5603071 they said it could be the datacenter monitoring service so i had it removed but still the same so thought i would ask on here.

 

[cPanelMichael]

The information in the ticket suggests the issue is network related. Have you reported this issue to your data center again to see if there are any additional network issues that could be causing this issue?

Thank you.

 

[popeye]

Yes they said they have no problems but they could tell me anything.

 

[cPanelMichael]

Feel free to reply back to the ticket so it's reopened and we can take another look.

Thank you.

 

[popeye]

Ok thanks will do it in the morning.