Server unresponsive after trying to transfer accounts

omgzhobbs

Member
Nov 6, 2013
15
0
1
Brighton, UK
cPanel Access Level
Reseller Owner
Hello,

After following this guide;
How to Move all cPanel Accounts from One Server to Another

I had got to the step which says to restart the service;

Step 4.
...
5. Restart the network service. Run the service network restart command.
The server timed out on this request and now the server does not respond, I have tried to restart the server a few times and still it is unresponsive..

I am at a loss at what to do now, can anyone help?

I am quite new to this so I am not sure if I need to rebuild my server due to this error?

This is the ping result;
PING 91.109.6.54 (91.109.6.54) 56(84) bytes of data.

--- 91.109.6.54 ping statistics ---
4 packets transmitted, 0 received, 100% packet loss, time 13000ms
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,913
2,201
363
Hello :)

It looks like you may have made a mistake on the following step of the document you provided:

Step 4: Change the new server’s main IP address to the old server’s IP address
Could you elaborate on the specific modifications you made to the the /etc/sysconfig/network-scripts/ifcfg-eth0 file? You may want to have your provider or data center make this change for you because mistakes during this step can lead to your system becoming unresponsive.

Thank you.
 

omgzhobbs

Member
Nov 6, 2013
15
0
1
Brighton, UK
cPanel Access Level
Reseller Owner
Sadly my servers provider could not make the changes either, so I have had my server rebuilt, which it is currently still doing.. haha.

Is there a idiots guide to transferring accounts? :) Or would it be wise to have someone else do this for me?

Thanks!
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,913
2,201
363
The steps in the document you referenced are the easiest steps you can take to transfer the accounts. I recommend seeking assistance with "Step 4" for changing the IP address to ensure it's completed correctly.

Thank you.