server wide impossible to update or install plugins for WordPress

frozange

Registered
Apr 8, 2021
3
0
1
Thaïlande
cPanel Access Level
Root Administrator
Even support does not understand what's wrong: all wordpress, all users, all accounts, all versions : impossible to install or update plugin, themes or core wordpress. the files are extracted, but then it's impossible to copy them in the right folder.

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retechpro

Well-Known Member
Dec 23, 2022
141
16
18
Pakistan
cPanel Access Level
Root Administrator
Even support does not understand what's wrong: all wordpress, all users, all accounts, all versions : impossible to install or update plugin, themes or core wordpress. the files are extracted, but then it's impossible to copy them in the right folder.

View attachment 82153
It mostly happen due to Firewall or imunify360.
Try to temporary disable and check if it solve.
 

ResellerWiz

Well-Known Member
Mar 24, 2023
150
66
103
USA
cPanel Access Level
Root Administrator
Twitter
Has your host checked file/folder permissions to make sure they are accurate?
 

cPRex

Jurassic Moderator
Staff member
Oct 19, 2014
16,484
2,605
363
cPanel Access Level
Root Administrator
Do you see anything else in the Apache logs when you try to perform that work? There isn't much information to go on here, but it doesn't seem like this would be related to a problem with cPanel on the machine from the limited information provided.

Checking the Apache logs would show if there were any widespread permissions issues on the machine.