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Discussion in 'Database Discussion' started by sreeninair, Feb 23, 2014.

  1. sreeninair

    sreeninair Well-Known Member

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    Hello Guys,

    I amusing remote mysql server form my server. While taking roundcube in am gettingthe following error In browser.

    ========================
    SERVICE CURRENTLY NOT AVAILABLE!

    Error No. [800]
    ========================

    I have executed '/usr/local/cpanel/bin/update-roundcube --force' , getting the following error

    ==============================


    INFO - Applied cPanel patches (if any) to Roundcube source.
    Archiving current Roundcube data to /var/cpanel/roundcube/roundcube.backup.sql.1393149302
    Roundcube DB successfully archived
    -rw------- 1 root root 10588 Feb 23 04:55 /var/cpanel/roundcube/roundcube.backup.sql.1393149302
    Cleaning old Roundcube data archives
    Removing old backup: roundcube.backup.sql.1393146076
    ERROR 1133 (42000) at line 1: Can't find any matching row in the user table
    DBI connect('database=roundcube;host=192.111.135.210','roundcube',...) failed: Access denied for user 'roundcube'@'206.220.172.170' (using password: YES) at /usr/local/cpanel/Cpanel/Email/RoundCube/DBI.pm line 543
    Can't call method "prepare" on an undefined value at /usr/local/cpanel/Cpanel/Email/RoundCube/DBI.pm line 128.
    =======================



    I have given privilege for roundcube user in remote mysql server and main server ip still same error.

    ===================
    in remote server

    GRANT ALL PRIVILEGES ON *.* TO 'roundcube'@'IP' IDENTIFIED BY 'xyz' WITH GRANT OPTION;

    the password was taken from
    /usr/local/cpanel/base/3rdparty/roundcube/config/db.inc.php

    =====================

    please help!!!


    Thanks
    Sreeni
     
  2. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Hello :)

    Check to make sure the password for the roundcube user on the remote MySQL server matches what's stored in /var/cpanel/roundcubepass:

    Code:
    cat /var/cpanel/roundcubepass && echo
    Thank you.
     
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  3. sreeninair

    sreeninair Well-Known Member

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    Hello Michael ,

    Thank you very much.

    The password was wrong. I have given the password specified in '/var/cpanel/roundcubepass' in remote mysql server, Dropped roundcube table and executed roundcube update script.

    #cat /var/cpanel/roundcubepass && echo
    [Removed Actual Password]

    #mysql -e 'drop database roundcube'

    #/usr/local/cpanel/bin/update-roundcube --force


    Thanks
    Sreeni
     
  4. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    To confirm, did that resolve the issue?

    Thank you.
     
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  5. sreeninair

    sreeninair Well-Known Member

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    Hello MIchael,

    Yes ... Thanks


    Thanks
    Sreenivas
     
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