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Service generated warnings while checking SSL certificates

Discussion in 'Security' started by Alfaman, Mar 4, 2019.

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  1. Alfaman

    Alfaman Member

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    Last few days I've started getting this warning email, not idea how to fix this.

    The system failed to acquire a signed certificate from the cPanel Store because of the following error: Neither HTTP nor DNS DCV preflight checks succeeded!

    See attached.

    Any ideas anyone please?
     

    Attached Files:

  2. cPanelMichael

    cPanelMichael Technical Support Community Manager Staff Member

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    Hello @Alfaman,

    Can you review this post and verify if the workaround helps?

    Thank you.
     
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  3. Alfaman

    Alfaman Member

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    Sorry but where exactly do I remove the AAAA DNS record for the server's hostname?
     
  4. Alfaman

    Alfaman Member

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    Edit DNS zone does not have a AAAA record.
     
  5. cPanelMichael

    cPanelMichael Technical Support Community Manager Staff Member

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    If there's no AAA record for IPv6 in the hostname's DNS zone, then it suggests something else is causing the error message. Feel free to open a support ticket and we can take a closer look at your system to see what's happening.

    Thank you.
     
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  6. Orlando Fernando Marconi

    Orlando Fernando Marconi Member

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    Is that solved?

    I also have the same problem:
    upload_2019-4-28_13-46-50.png

    Receiving this email every day.
     
  7. Alfaman

    Alfaman Member

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    Nope, not been able to resolve this issue. I've not had a spare min to open a support ticket yet either.
     
  8. cPanelMichael

    cPanelMichael Technical Support Community Manager Staff Member

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    Hello @Orlando Fernando Marconi,

    Can you open a support ticket so we can take a closer look at your system to see why the HTTP and DNS DCV checks are failing on your system? You can post the ticket number here and we'll link this thread to it.

    Thank you.
     
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  9. Alfaman

    Alfaman Member

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    I've just tried to open a ticket, getting this message: The current estimated wait time for new complimentary tickets is 03h 43m
     
  10. Alfaman

    Alfaman Member

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    Ticket opened: 12133191
     
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