Please whitelist cPanel in your adblocker so that you’re able to see our version release promotions, thanks!

The Community Forums

Interact with an entire community of cPanel & WHM users!

Services fail and recover constantly

Discussion in 'General Discussion' started by ContinuIT, Mar 9, 2019.

  1. ContinuIT

    ContinuIT Member

    Joined:
    Mar 9, 2019
    Messages:
    15
    Likes Received:
    0
    Trophy Points:
    1
    Location:
    Ijamsville, MD
    cPanel Access Level:
    Root Administrator
    Since yesterday, cpanel keeps sending notifications that nameserver, spamd, cpanel-dovecot-solr and clamd have failed. They recover in about 4 minutes, but 10 minutes later it happens again. There are no updates pending, and as far as we can tell, resources are fine.

    /etc/redhat-release:CentOS Linux release 7.6.1810 (Core)
    /usr/local/cpanel/version:11.78.0.16
    /var/cpanel/envtype:kvm
    CPANEL=release

    This is from one of the errors

    Service Check Raw Output

    (XID zfwq28) The “clamd” service is down.

    The subprocess “/usr/local/cpanel/scripts/restartsrv_clamd” reported error number 3 when it ended.

    Startup Log

    Mar 09 08:50:41 colony2.example.com systemd[1]: Starting clamd antivirus daemon...
    Mar 09 08:51:08 colony2.example.com systemd[1]: Started clamd antivirus daemon.
    Mar 09 09:06:10 colony2.example.com systemd[1]: clamd.service: main process exited, code=killed, status=9/KILL
    Mar 09 09:06:11 colony2.example.com systemd[1]: Unit clamd.service entered failed state.
    Mar 09 09:06:11 colony2.example.com systemd[1]: clamd.service failed.

    Memory Information

    Used

    1.33 GB

    Available

    2.37 GB

    Installed

    3.7 GB

    Load Information

    0.93 4.65 4.40

    Uptime

    13 hours, 6 minutes, and 11 seconds

    IOStat Information


    avg-cpu: %user %nice %system %iowait %steal %idle 4.09 0.06 2.23 1.79 0.47 91.36 Device: tps kB_read/s kB_wrtn/s kB_read kB_wrtn vda 251.74 6900.76 1433.97 325509870 67640632

    I also received a High 5 minute load average alert - 6.51 from one site, but not every time the services go down. It seems to be the only other thing happening, but when checking, the loads seem fine

    Time: Sat Mar 9 08:47:00 2019 -0500

    1 Min Load Avg: 27.28

    5 Min Load Avg: 6.51

    15 Min Load Avg: 4.27

    Running/Total Processes: 48/521


    Anyone has any idea where to look for the problem?
     
    #1 ContinuIT, Mar 9, 2019
    Last edited by a moderator: Mar 9, 2019
  2. cPanelMichael

    cPanelMichael Technical Support Community Manager Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    47,008
    Likes Received:
    2,123
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    Twitter:
    Hello @ContinuIT,

    Can you open a support ticket so we can take a closer look at your system and see why those services are failing? You can post the ticket number here and we'll link this thread to it.

    Thank you.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
  3. ContinuIT

    ContinuIT Member

    Joined:
    Mar 9, 2019
    Messages:
    15
    Likes Received:
    0
    Trophy Points:
    1
    Location:
    Ijamsville, MD
    cPanel Access Level:
    Root Administrator
    I increased the memory to one of the wordpress installations for which I was receiving an email once in a while for too much resources usage and that seems to have stopped the problem. Weird as they seemed unrelated, but there you go.
    I think we should hold down to see if it happens again before you guys invest time in the issue.
     
  4. cPanelMichael

    cPanelMichael Technical Support Community Manager Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    47,008
    Likes Received:
    2,123
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    Twitter:
    Hello @ContinuIT,

    Let us know if the issue persists.

    Thank you.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
Loading...

Share This Page

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice