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Setting Alerts for WHM Problems?

Discussion in 'General Discussion' started by Iconoclast, Aug 5, 2009.

  1. Iconoclast

    Iconoclast Member

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    I'm a reseller with a limited version of WHM. One of my sites disappeared for over a week without my host service or WHM somehow telling me (I discovered it accidentally.) When I queried tech support, they eventually fixed the problem (a "missing IP address,") but I still want to know why either my version of WHM or theirs didn't notify someone.

    They claim there is no way to know these things. This sounds more than slightly ridiculous.

    Is there no such feature?
     
  2. cPanelDavidG

    cPanelDavidG Technical Product Specialist

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    WHM's notifications for system services being down etc. will only go to the server administrator. Only notifications for items like excessive bandwidth or disk usage on an individual account would go to a reseller.

    I will say that it is remarkably abnormal for a site to spontaneously have no IP address assigned to it (not even a shared IP). As a result, we don't routinely monitor for such occurrences. If this issue arises again, you may want to encourage your hosting company to contact our technical analysts to look into this issue.
     
  3. JawadArshad

    JawadArshad Well-Known Member
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    Did the site disappear from your reseller account or the site went down and not accessible.
     
  4. Iconoclast

    Iconoclast Member

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    The account was still listed in WHM with "missing IP" in the IP field. The site itself was replaced with a WHM window of some sort with a message saying something about the administrator having recently installed something (no other sites of mine were affected.)

    There is a date associated with this, by the way. I discovered it about July 27, but after looking back at SERP analyses for the site, it appeared to go down about July 14. Coincidentally, while rummaging through WHM today I noted that a WHM release appeared to be installed on July 14.
     
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