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Setting up Email Forward in Webmail - Does it only COPY??

Discussion in 'E-mail Discussions' started by jethrodesign, Jun 1, 2012.

  1. jethrodesign

    jethrodesign Active Member

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    Hi,
    We have a VPS with many cPanel accounts for our customers' sites. We've been telling them that if they want to forward their email accounts (that we initially setup for them) they can do this easily enough in their Webmail interface. This way we don't have to be involved each time. A lot of our clients are using personal webmail (Yahoo, Gmail, etc.) and just don't want to learn a new interface.

    But in reading up on it a bit more, it does mention that cPanel only forwards a COPY of the original email instead of 'moving' it.

    - So does this mean the original forwarding email account (which they don't want to check) is going to fill up and start rejecting incoming email without them knowing??

    - If they need to manually go in and delete stored email, is there any way for them to be notified when their quota is close to maxing out??

    - In either case, is there any way (scripts, plugins, etc.) to get the email in forwarded accounts to be automatically deleted, either immediately or after a certain time period??


    Thanks. We really didn't want to have to manage this for all of our many clients and all of their many email accounts. It's really surprising if the forwarding option is so easily available in the Webmail interface that this issue would be so easy to cause.
     
  2. ckh

    ckh Well-Known Member

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    You don't need an email account for forwarders to work. Say you have a cpanel account with the domain golf.com. You can just set up a forwarder, say clubs@golf.com and have it forward to, say golfclubs@gmail.com.

    Without an account set up, then all email addressed to clubs@golf.com will be simply forwarded to golfclubs@gmail.com and nothing is retained on the server.

    If you set up the email account clubs@golf.com, then the email will be saved in that email box in addition to being forwarded to golfclubs@gmail.com
     
  3. jethrodesign

    jethrodesign Active Member

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    Thanks. That's what we're finding. I think the reason we didn't want to do this was in case they decided to start using the accounts in the future, it would be a little more involved to recreate the accounts again (they couldn't do it on their own).

    But I discovered that we can setup an Email Filter to forward the emails instead of using the Email Forwarding feature in the Webmail interface. It's a hair more complex to setup, but we made clear instructions for our clients. This way, they can do it themselves and also delete/change the forwarding very easily if they need to in the future. It appears to work pretty well, not sure of any drawbacks.

    I still think there should just be an option to 'not save forwarded email'. It seems like such a basic feature. Why would someone want to forward all email from an account when they'll still have to go in and manually delete emails on occasion?!?

    Thanks!
     
  4. ruzbehraja

    ruzbehraja Well-Known Member

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    Well in that case, they should pull the mails using POP or IMAP.

    Dont set forwarders, just add the account and set the option in gmail to delete from server.

    I am not sure if this works with Yahoo though.
     
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