Setting up redirect for Addon- domain


Aug 25, 2007
Isle of Mull, Scotland
I've been trying to set up a redirect for an add-on domain. I understand the process, having used it frequently for 'normal' domains. My problem is it just wouldn't work. Every time Firefox produced an error "The page isn't redirecting properly. Firefox has detected that the server is redirecting the request for this address in a way that will never complete."

I got in touch with my hosting company, and they set it for me. It worked for a few hours, then failed again. Right now they've fixed it by manually editing the .htaccess file. I'm no expert on .htaccess, but I thought that redirects set up in cPanel were stored in .htaccess ? Or am I just confused ?

What could cause a redirect to fail in the way Firefox reports ? A typo would produce a 404 error, surely ? Anyway I pasted the URL in, having previously tested it in my browser, so a typo is unlikely.

Can anyone shed some light on this, please ?


Technical Product Specialist
Nov 29, 2006
Houston, TX
cPanel Access Level
Root Administrator
I would say to double-check your redirects. Perhaps you inadvertently have some sort of infinite loop of redirects going on. An easy way to check for this is see if it is possible that typing in that URL would result in a redirect that eventually lands you back at the URL you originally entered.

You are correct, redirects set up via cPanel are stored in .htaccess