setuids failed: Could not resolve UID


Feb 11, 2007
Mascouche, Quebec, Canada

Can you help the technical support of my webhost?

I have 2 dedicated servers with them but, since 3 days, they changed the password for the root's access to fix a mail problem and can't retreive my own password.

When I go here / this is what I see:

Internal Server Error

exit level [die] [pid=14805] (setuids failed: Could not resolve UID (15435) or GID ())

 at /usr/local/cpanel/Cpanel/ line 507
	Cpanel::Logger::logger('Cpanel::Logger=HASH(0x8f261dc)', 'HASH(0x8fd5500)') called at /usr/local/cpanel/Cpanel/ line 350
	Cpanel::Logger::die('Cpanel::Logger=HASH(0x8f261dc)', 'setuids failed: Could not resolve UID (15435) or GID ()') called at /usr/local/cpanel/Cpanel/AccessIds/ line 49
	Cpanel::AccessIds::SetUids::setuids('cpanellogin') called at cpsrvd-ssl line 4438
	main::__ANON__() called at /usr/local/cpanel/Cpanel/SafeRun/ line 28
	Cpanel::SafeRun::InOut::inout('GLOB(0x8f1697c)', 'GLOB(0x8ef1be0)', 'CODE(0x85252fc)', '/usr/local/cpanel/base/show_template.stor', 'cpanel_locale', '', 'default_login_theme', 'cpanel', ...) called at cpsrvd-ssl line 4444
	main::process_login_template('cpanel', 'login', 1, 'goto_uri', '/', 'dest_uri', '/', 'user', ...) called at cpsrvd-ssl line 2786
	main::badpass() called at cpsrvd-ssl line 4919
	main::handle_auth() called at cpsrvd-ssl line 1039
	main::handle_one_connection() called at cpsrvd-ssl line 891

cpsrvd/ Server at
I can't connect to the cPanel, even by SSH. Neither the webhost!!!!

What THEY can do to fix it ?