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Sever communication error

Discussion in 'E-mail Discussion' started by Leo Minnaar, Nov 3, 2015.

  1. Leo Minnaar

    Leo Minnaar Member

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    Every time i try to :read: my web mail i get a "sever communication error" and if i want to go to my file manager, i get the same response
     

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  2. Infopro

    Infopro cPanel Sr. Product Evangelist
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    Try closing all browsers and then log back in properly to see if that helps. You've got a few sessions going on there in the ss.
     
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  3. Leo Minnaar

    Leo Minnaar Member

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    Have done that and have deleted all cookies etc
     
  4. Infopro

    Infopro cPanel Sr. Product Evangelist
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    Have you tried forcing an update to your cPanel? What tier are you on?
     
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  5. Leo Minnaar

    Leo Minnaar Member

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    How do i find out what tier i am on?
     
  6. Infopro

    Infopro cPanel Sr. Product Evangelist
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    Top of the page in WHM might be the easiest way to see this. :)
     
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  7. Leo Minnaar

    Leo Minnaar Member

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    WHM 11.48.4 (build 7)
     
  8. Infopro

    Infopro cPanel Sr. Product Evangelist
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    Thanks! How did the forced update go for you?
     
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  9. Leo Minnaar

    Leo Minnaar Member

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    2 things are an issue for me:1. I dont know how to do it 2. i am wary to do it as I think it might be the problem, a clienet had updated his cpanel (somehow) and now it is giving his cpanel an "cannot communicate with the server error"

    as it stands he is the only one with this problem - so i must be honest i am very wary/skeptical about doing an "upgrade"
     
  10. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Hello :)

    Your access level is listed as "Reseller Owner". Please report this issue to your web hosting provider if you do not have root access to the server.

    Thank you.
     
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  11. Leo Minnaar

    Leo Minnaar Member

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    i do have root access
     
  12. Infopro

    Infopro cPanel Sr. Product Evangelist
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    1) If you have root access, you can force an update from here, in WHM:
    WHM »Server Configuration »Update Preferences

    2) cPanel updates fixes things that might otherwise be having an issue, like issues with the Paper Lantern style.

    Can you duplicate the issue in multiple browsers?
     
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