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SOLVED SFTP Connection Failing

Discussion in 'General Discussion' started by DrTim, Apr 21, 2017.

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  1. DrTim

    DrTim Registered

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    Hi guys, I need some help with this. We were happily using SFTP on our SSH connection to connect to the server with the latest version of WinSCP but it is now broken with this cPanel version. Any ideas what I need to change to fix this?
     
    #1 DrTim, Apr 21, 2017
  2. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Hello,

    Could you let us know the specific error message you receive in your SFTP client when the connection attempt fails? Also, do you notice any output in the /var/log/secure log file when it fails?

    Thank you.
     
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    #2 cPanelMichael, Apr 21, 2017
  3. DrTim

    DrTim Registered

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    All I get in WinSCP is a popup box that says
    "The server rejected SFTP connection, but it listens for FTP connections.

    Did you want to use FTP protocol instead of SFTP? Prefer using encryption."

    Nothing is showing in the secure log file
     
    #3 DrTim, Apr 24, 2017
  4. DrTim

    DrTim Registered

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    Aha, I have fixed it! Some numpty has changed a setting on our firewall and not told anyone! Sorry to have used up your time on this. I will now go numpty hunting!!!!
     
    #4 DrTim, Apr 24, 2017
    cPanelMichael and Infopro like this.
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