Please whitelist cPanel in your adblocker so that you’re able to see our version release promotions, thanks!

The Community Forums

Interact with an entire community of cPanel & WHM users!

SOLVED SFTP Connection Failing

Discussion in 'General Discussion' started by DrTim, Apr 21, 2017.

Tags:
  1. DrTim

    DrTim Registered

    Joined:
    Apr 21, 2017
    Messages:
    3
    Likes Received:
    2
    Trophy Points:
    3
    Location:
    Lancaster
    cPanel Access Level:
    Root Administrator
    Hi guys, I need some help with this. We were happily using SFTP on our SSH connection to connect to the server with the latest version of WinSCP but it is now broken with this cPanel version. Any ideas what I need to change to fix this?
     
    #1 DrTim, Apr 21, 2017
  2. cPanelMichael

    cPanelMichael Technical Support Community Manager
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    45,491
    Likes Received:
    1,964
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    Twitter:
    Hello,

    Could you let us know the specific error message you receive in your SFTP client when the connection attempt fails? Also, do you notice any output in the /var/log/secure log file when it fails?

    Thank you.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #2 cPanelMichael, Apr 21, 2017
  3. DrTim

    DrTim Registered

    Joined:
    Apr 21, 2017
    Messages:
    3
    Likes Received:
    2
    Trophy Points:
    3
    Location:
    Lancaster
    cPanel Access Level:
    Root Administrator
    All I get in WinSCP is a popup box that says
    "The server rejected SFTP connection, but it listens for FTP connections.

    Did you want to use FTP protocol instead of SFTP? Prefer using encryption."

    Nothing is showing in the secure log file
     
    #3 DrTim, Apr 24, 2017
  4. DrTim

    DrTim Registered

    Joined:
    Apr 21, 2017
    Messages:
    3
    Likes Received:
    2
    Trophy Points:
    3
    Location:
    Lancaster
    cPanel Access Level:
    Root Administrator
    Aha, I have fixed it! Some numpty has changed a setting on our firewall and not told anyone! Sorry to have used up your time on this. I will now go numpty hunting!!!!
     
    #4 DrTim, Apr 24, 2017
    cPanelMichael and Infopro like this.
(You must log in or sign up to post here.)
Loading...
Similar Threads - SFTP Connection Failing
  1. morrow95

    sftp connection fails since whm v68.0.19?

    morrow95, Dec 9, 2017, in forum: General Discussion
    Replies:
    3
    Views:
    330
    morrow95
    Dec 11, 2017
  2. DemonMaestro

    SSH Port change problem for SFTP

    DemonMaestro, Dec 1, 2018, in forum: Security
    Replies:
    6
    Views:
    455
    DemonMaestro
    Dec 6, 2018
  3. boe

    Setting up an SFTP server question

    boe, Aug 24, 2018, in forum: General Discussion
    Replies:
    1
    Views:
    289
    cPanelMichael
    Aug 27, 2018
  4. upsforum

    SOLVED [CPANEL-20569] Backup Transporter unable to prune when remote server uses vsftpd

    upsforum, May 22, 2018, in forum: Data Protection
    Replies:
    3
    Views:
    387
    cPanelMichael
    Jul 31, 2018
  5. msullivan

    Set SFTP destination to use IPv4 only?

    msullivan, Feb 19, 2018, in forum: Data Protection
    Replies:
    3
    Views:
    291
    cPanelMichael
    Feb 20, 2018

Share This Page

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Accept Learn More...
    Dismiss Notice