The Community Forums

Interact with an entire community of cPanel & WHM users!
  1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

Shared Address Book error

Discussion in 'General Discussion' started by Nidhin George, Feb 2, 2016.

  1. Nidhin George

    Nidhin George Registered

    Joined:
    Feb 2, 2016
    Messages:
    2
    Likes Received:
    0
    Trophy Points:
    1
    Location:
    India
    cPanel Access Level:
    Root Administrator
    Hello,

    I'm not able to find any special characters you've mentioned in the passwd or shadow files. But this issue happens on all the accounts under my server.

    This happens for all the existing and new email accounts added.

    --------
    The operation “GET” “/cpsess7019845462/json-api/cpanel?cpanel_jsonapi_version=2&cpanel_jsonapi_module=Email&cpanel_jsonapi_func=delpop&email=test&domain=example.co&cache_fix=1454476028094” failed with a “The “jeffin” cPanel account does not have a shared address book.” error.
    ---------

    Is there any actual fix for this?
     
    #1 Nidhin George, Feb 2, 2016
    Last edited by a moderator: Feb 3, 2016
  2. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    30,854
    Likes Received:
    676
    Trophy Points:
    113
    cPanel Access Level:
    Root Administrator
    Hello :)

    I moved this post to it's own thread, as it's a separate issue. Internal case CPANEL-3594 should address the issue you have reported:

    Fixed case CPANEL-3594: Prevent shared address book error when deleting email account.

    Could you verify if the issue persists on cPanel version 11.54.0.12?

    Thank you.
     
  3. Nidhin George

    Nidhin George Registered

    Joined:
    Feb 2, 2016
    Messages:
    2
    Likes Received:
    0
    Trophy Points:
    1
    Location:
    India
    cPanel Access Level:
    Root Administrator
    Hello,

    This has been fixed with the new cPanel update. Thanks for your support :)
     
  4. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    30,854
    Likes Received:
    676
    Trophy Points:
    113
    cPanel Access Level:
    Root Administrator
  5. FCTW

    FCTW Member

    Joined:
    Feb 16, 2015
    Messages:
    7
    Likes Received:
    0
    Trophy Points:
    1
    cPanel Access Level:
    Root Administrator
    I had a similar issue on 11.52.6 and was able to resolve it with:

    mv ~username/.cphorde/horde.sqlite{,.bak}
    /usr/local/cpanel/bin/update_horde_config --user=username --create-defaults​
     
  6. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    30,854
    Likes Received:
    676
    Trophy Points:
    113
    cPanel Access Level:
    Root Administrator
Loading...

Share This Page