The Community Forums

Interact with an entire community of cPanel & WHM users!
  1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

Shared SSL Certificate URL Installed on my Website

Discussion in 'General Discussion' started by Bilal Zaman, Sep 11, 2014.

  1. Bilal Zaman

    Bilal Zaman Registered

    Joined:
    Sep 11, 2014
    Messages:
    4
    Likes Received:
    0
    Trophy Points:
    1
    Location:
    Rawalpindi, Pakistan, Pakistan
    cPanel Access Level:
    Website Owner
    Hi everyone, I am a amateur blogger and I am facing a problem on my website.

    I think a hacker installed a Shared SSL Certificate URL on my website and I can't find where to delete this shared SSL URL. I found a 'SSL/TLS Manager' and it shows the 'Shared SSL Certficate URL' but I am unable to delete it.

    Also in the 'Certificates' option, there are no certificates installed.

    I hope I can find the best help here.

    Regards
     
    #1 Bilal Zaman, Sep 11, 2014
  2. Bilal Zaman

    Bilal Zaman Registered

    Joined:
    Sep 11, 2014
    Messages:
    4
    Likes Received:
    0
    Trophy Points:
    1
    Location:
    Rawalpindi, Pakistan, Pakistan
    cPanel Access Level:
    Website Owner
    BTW Due to this reason the normal HTTP website comes up with HTTP 500 Internal Server Error and the HTTPS website redirects to another website.
     
    #2 Bilal Zaman, Sep 11, 2014
  3. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    35,657
    Likes Received:
    1,138
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    Hello :)

    Your access level is listed as "Website Owner", indicating you do not have root access to this server. Have you reported this issue to your web hosting provider?

    Thank you.
     
    #3 cPanelMichael, Sep 11, 2014
  4. Bilal Zaman

    Bilal Zaman Registered

    Joined:
    Sep 11, 2014
    Messages:
    4
    Likes Received:
    0
    Trophy Points:
    1
    Location:
    Rawalpindi, Pakistan, Pakistan
    cPanel Access Level:
    Website Owner
    Hi Michael :)

    Yes I am just a website owner and I do not have the root access. And NO I haven't yet contacted my hosting provider. I thought maybe I should try to fix it myself.

    So does this require me to ask my hosting provider for help?

    Thank you.
     
    #4 Bilal Zaman, Sep 11, 2014
  5. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    35,657
    Likes Received:
    1,138
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    Yes, assuming you did not authorize this certificate installation, it's a good idea to report this to your provider.

    Thank you.
     
    #5 cPanelMichael, Sep 11, 2014
  6. Bilal Zaman

    Bilal Zaman Registered

    Joined:
    Sep 11, 2014
    Messages:
    4
    Likes Received:
    0
    Trophy Points:
    1
    Location:
    Rawalpindi, Pakistan, Pakistan
    cPanel Access Level:
    Website Owner
    Thank you Michael.

    I will report it ASAP.
     
    #6 Bilal Zaman, Sep 11, 2014
(You must log in or sign up to post here.)
Loading...
Similar Threads - Shared Certificate Installed
  1. ridgedale

    SSL Certificate Shared Secret Passphrase Lost

    ridgedale, Feb 24, 2017, in forum: Security
    Replies:
    1
    Views:
    149
    cPanelMichael
    Feb 28, 2017
  2. LuisPatinoO

    SOLVED SSL Certificate on a Shared IP

    LuisPatinoO, Dec 12, 2016, in forum: General Discussion
    Replies:
    1
    Views:
    383
    cPanelMichael
    Dec 12, 2016
  3. PeteS

    Unable to configure shared IPv6

    PeteS, Jun 19, 2017, in forum: Bind / DNS / Nameserver Issues
    Replies:
    6
    Views:
    92
    cPanelMichael
    Jun 20, 2017 at 10:36 AM
  4. SainiAmitChandigarh

    Visitors/HITS of all domains on Shared server

    SainiAmitChandigarh, May 11, 2017, in forum: General Discussion
    Replies:
    1
    Views:
    91
    cPanelMichael
    May 11, 2017
  5. chris0147

    Install SSL on shared IP

    chris0147, Apr 30, 2017, in forum: Security
    Replies:
    1
    Views:
    198
    cPanelMichael
    May 2, 2017

Share This Page