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Shared SSL Certificate URL Installed on my Website

Discussion in 'General Discussion' started by Bilal Zaman, Sep 11, 2014.

  1. Bilal Zaman

    Bilal Zaman Registered

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    Hi everyone, I am a amateur blogger and I am facing a problem on my website.

    I think a hacker installed a Shared SSL Certificate URL on my website and I can't find where to delete this shared SSL URL. I found a 'SSL/TLS Manager' and it shows the 'Shared SSL Certficate URL' but I am unable to delete it.

    Also in the 'Certificates' option, there are no certificates installed.

    I hope I can find the best help here.

    Regards
     
    #1 Bilal Zaman, Sep 11, 2014
  2. Bilal Zaman

    Bilal Zaman Registered

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    BTW Due to this reason the normal HTTP website comes up with HTTP 500 Internal Server Error and the HTTPS website redirects to another website.
     
    #2 Bilal Zaman, Sep 11, 2014
  3. cPanelMichael

    cPanelMichael Technical Support Community Manager Staff Member

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    Hello :)

    Your access level is listed as "Website Owner", indicating you do not have root access to this server. Have you reported this issue to your web hosting provider?

    Thank you.
     
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    #3 cPanelMichael, Sep 11, 2014
  4. Bilal Zaman

    Bilal Zaman Registered

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    Hi Michael :)

    Yes I am just a website owner and I do not have the root access. And NO I haven't yet contacted my hosting provider. I thought maybe I should try to fix it myself.

    So does this require me to ask my hosting provider for help?

    Thank you.
     
    #4 Bilal Zaman, Sep 11, 2014
  5. cPanelMichael

    cPanelMichael Technical Support Community Manager Staff Member

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    Yes, assuming you did not authorize this certificate installation, it's a good idea to report this to your provider.

    Thank you.
     
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    #5 cPanelMichael, Sep 11, 2014
  6. Bilal Zaman

    Bilal Zaman Registered

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    Thank you Michael.

    I will report it ASAP.
     
    #6 Bilal Zaman, Sep 11, 2014
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