The Community Forums

Interact with an entire community of cPanel & WHM users!
  1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

Shared SSL Certificate URL Installed on my Website

Discussion in 'General Discussion' started by Bilal Zaman, Sep 11, 2014.

  1. Bilal Zaman

    Bilal Zaman Registered

    Joined:
    Sep 11, 2014
    Messages:
    4
    Likes Received:
    0
    Trophy Points:
    1
    Location:
    Rawalpindi, Pakistan, Pakistan
    cPanel Access Level:
    Website Owner
    Hi everyone, I am a amateur blogger and I am facing a problem on my website.

    I think a hacker installed a Shared SSL Certificate URL on my website and I can't find where to delete this shared SSL URL. I found a 'SSL/TLS Manager' and it shows the 'Shared SSL Certficate URL' but I am unable to delete it.

    Also in the 'Certificates' option, there are no certificates installed.

    I hope I can find the best help here.

    Regards
     
  2. Bilal Zaman

    Bilal Zaman Registered

    Joined:
    Sep 11, 2014
    Messages:
    4
    Likes Received:
    0
    Trophy Points:
    1
    Location:
    Rawalpindi, Pakistan, Pakistan
    cPanel Access Level:
    Website Owner
    BTW Due to this reason the normal HTTP website comes up with HTTP 500 Internal Server Error and the HTTPS website redirects to another website.
     
  3. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    30,828
    Likes Received:
    672
    Trophy Points:
    113
    cPanel Access Level:
    Root Administrator
    Hello :)

    Your access level is listed as "Website Owner", indicating you do not have root access to this server. Have you reported this issue to your web hosting provider?

    Thank you.
     
  4. Bilal Zaman

    Bilal Zaman Registered

    Joined:
    Sep 11, 2014
    Messages:
    4
    Likes Received:
    0
    Trophy Points:
    1
    Location:
    Rawalpindi, Pakistan, Pakistan
    cPanel Access Level:
    Website Owner
    Hi Michael :)

    Yes I am just a website owner and I do not have the root access. And NO I haven't yet contacted my hosting provider. I thought maybe I should try to fix it myself.

    So does this require me to ask my hosting provider for help?

    Thank you.
     
  5. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    30,828
    Likes Received:
    672
    Trophy Points:
    113
    cPanel Access Level:
    Root Administrator
  6. Bilal Zaman

    Bilal Zaman Registered

    Joined:
    Sep 11, 2014
    Messages:
    4
    Likes Received:
    0
    Trophy Points:
    1
    Location:
    Rawalpindi, Pakistan, Pakistan
    cPanel Access Level:
    Website Owner
    Thank you Michael.

    I will report it ASAP.
     
Loading...

Share This Page