shared SSL not working

shared SSL is not working when customers use it for shared SSL but it works when logging into WHM and cpanel. Is there a new configuration that got turned off recently?

Error from firefox: SSL received a record that exceeded the maximum permissible length. (Error code: ssl_error_rx_record_too_long)


Version: WHM 11.23.2 cPanel 11.23.6-R27698

Any ideas? Thanks!

-John

 

Thanks Nick,

I have done this cPanel tickets ID# 321250

However, tech is telling me I need 2 certificates for the same domain on the same IP. Says that cert 1 only works on https://hostname.net:2087 but have to get another cert for the same domain as user nobody so that it will work on https://hostname.net/~username/path

Im sorry but Im not buying that. I think theres a problem with openSSL. SSL works for one domain, 1 IP. Should have nothing to do with ports.

The certificate we bought and installed last February has worked for both the whm/cpanel login and the shared SSL until now.

Thanks!

-John