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Shared SSL uninstalling itself

Discussion in 'General Discussion' started by tdivito, Jan 21, 2011.

  1. tdivito

    tdivito Registered

    Jan 19, 2011
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    I setup a shared SSL cert on my VPS and the system clearly says that it is enabled. This was 2 days ago.

    This afternoon, I try to use the shared SSL and it was gone. The Key and cert are still listed in the WHM ssl key manager.... but when I look at the installed SSL hosts... it is gone.... (Ilooked 2 days ago and it was definitely listed.

    The server is not in production yet, so no one else was on the server except me. I rebooted a number of times after installing and it was there.... The only thing I really did was import a few test accounts from another WHM install.

    Any have any idea why something like this would happen? some kind of cpanel upgrade that messed with it?

    I am running Centos 5.5 with WHM 11.28.64


  2. cPanelDon

    cPanelDon cPanel Quality Assurance Analyst Staff Member

    Nov 5, 2008
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    Houston, Texas, U.S.A.
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    DataCenter Provider
    I'm not aware of anything that would automatically remove installed SSL certificates.

    Was the SSL certificate installed for Apache/httpd, or was it installed for other services like cPanel/WHM/Webmail, FTP (Pure-FTPd or ProFTPD), or E-mail (SMTP/IMAP/POP)?

    If installed for Apache/httpd, was the SSL certificate installed on a cPanel account that has a dedicated IP address, separate from the server's main shared IP address?

    Has this issue occurred more than once? If the symptoms are persistently recurring, I recommend escalating the issue by submitting a support request; direct access will be needed to determine precisely what is happening at the time the SSL certificate is uninstalled. It will help to provide as much detailed information as possible, including any system configuration changes that were made, administrative tasks or corrective measures attempted, and anything else that would help to better understand the entire chain of events that lead up to the problem being noticed. If a support request is submitted, please post your ticket ID number so that we may follow-up internally.
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