Harakiri

Registered
Jun 7, 2013
2
0
1
cPanel Access Level
Website Owner
I have a reseller acc on Hostgator and one of my accounts holds a short domain name "54.CL" theres a customer that says that he cant login to one of his email addresses being this particular email address "[email protected]" when trying to login in he gets the followin message:

Code:
Internal Server Error

save_pw_cache called without a file at /usr/local/cpanel/Cpanel/PwFileCache.pm line 28.

 at /usr/local/cpanel/Cpanel/PwFileCache.pm line 28
	Cpanel::PwFileCache::load_pw_cache('HASH(0x2d252f0)') called at cpsrvd-ssl line 3340
	main::getpasswd_webmaild('[email protected]') called at cpsrvd-ssl line 4631
	main::handle_form_login() called at cpsrvd-ssl line 999
	main::handle_one_connection() called at cpsrvd-ssl line 875
cpsrvd/11.34.1.14 Server at 54.cl
Any clue what this means.
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,911
2,234
363
Hello :)

It looks like there may be some missing files in the account's "etc/domain.com" directory. Have any passwd or shadow files in that directory been removed? Note that you may want to consult with your hosting provider so they can access the server as root to investigate the issue.

Thank you.
 

Harakiri

Registered
Jun 7, 2013
2
0
1
cPanel Access Level
Website Owner
I will talk with them again, the first answer I had was that the problem was in the cPanel version (?)

Thanks for your reply, I will come back with the hosting answer.