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Should I charge for excess resource usage?

Discussion in 'General Discussion' started by awsol, May 2, 2002.

  1. awsol

    awsol cPanel Test Bitch

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    I have a few clients that use good amounts of system resources. For example I have this one guy who right now is at.

    gelerbiz geler.biz 0.01 14.45 0.0

    14.45% of memory is alot. I know some companies charge for anything over 5%. Can some of you tell me how you charge and if you do how much etc.
     
  2. Craig

    Craig Well-Known Member

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    We usually charge more or basically ask them to upgrade plans if they are using more resoruces.
    For example, we had a search engine that was hosted by us (just a small one) however we felt that it was using too much resources for the plan it was on - so said to them its not fair the money that your paying to the resources that your using. Even though they were well withing their bandwidth and space.

    As i said, we thought they were paying too little for what they were getting - and they upgraded to a larger plan.

    From a 10/month plan to 30/month.

    Craig.
     
  3. awsol

    awsol cPanel Test Bitch

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    So just do it on a case per case basis and don't have a policy on it. I just don't want customers using all kinds of resources. I think a policy is needed though to protect me. I can't just one day say your using to many resources you have to upgrade. I have to have a set amount of resource usage before they are in need of an upgrade.
     
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