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SOLVED Sin acceso a cPanel

Discussion in 'Discusión en Español' started by pateze, Oct 6, 2017.

  1. pateze

    pateze Member

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    Hola! Hace aproximadamente unas 6 horas, un cliente me abre un ticket diciendo que no le cargaba el website y CPanel. Y era así, no cargaban ambos e inclusive tampoco WHM. Me contacto con el personal que me provee el servidor y me informan que el VPS se ¡había apagado!, algo definitivamente raro porque es un servicio en producción y no había ningún mantenimiento programado. En los últimos meses, éste proveedor ha bajado notablemente su reputación, causados por errores tontos de un personal sin experiencia y por políticas de seguridad absurdas de la empresa, por lo que tengo decidido migrar a otro una vez solucionado éste problema.
    Lamentablemente no tengo acceso SSH, ya que lo deshabilité porque no lo usaba nunca y no quería exponerme a riesgos. Cuando logro acceder a la terminal, enciendo el VPS y trato de ingresar mis credenciales, pero... error! Sin acceso!
    Tampoco tengo acceso por la interfaz web de WHM, ya que las páginas no cargan. Algo pasó pero no puedo saber todavía qué.
    Mi consulta sería: si cambio la contraseña root de centos, no me generará conflicto con CPanel?

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    Hello! About 6 hours ago, a customer opened a ticket saying that he was not loading the website and CPanel. And so, they did not carry both and even WHM. I contacted the staff who provided the server and informed me that the VPS had gone off !, something definitely weird because it is a production service and there was no scheduled maintenance. In recent months, this vendor has significantly reduced its reputation, caused by silly mistakes of an inexperienced staff and by absurd security policies of the company, so I have decided to migrate to another once solved this problem.
    Unfortunately I do not have SSH access, since I disabled it because I never used it and I did not want to expose myself to risks. When I get access to the terminal, I turn on the VPS and try to enter my credentials, but ... error! No access!
    I also do not have access to the WHM web interface, since the pages do not load. Something happened but I still can not know what.
    My query would be: if I change the centos root password, it will not generate conflict with CPanel?
     
  2. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello,

    You can change the root password via the command line if necessary. It will update the password the same way as if you changed it through Web Host Manager.

    Thank you.

    Translation:

    Hola,

    Puede cambiar la contraseña de root a través de la línea de comandos si es necesario. Actualizará la contraseña de la misma manera que si la cambió a través de Web Host Manager.

    Gracias.
     
  3. pateze

    pateze Member

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    Thank you. Problem solved!
     
  4. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello,

    I'm happy to see the issue is now solved. Thank you for updating us with the outcome.

    Translation:

    Hola,

    Estoy feliz de ver que el problema ya está resuelto. Gracias por actualizarnos con el resultado.
     
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