Single cpanel account don't receive incoming emails


Jurassic Moderator
Staff member
Oct 19, 2014
cPanel Access Level
Root Administrator
Checking the mail logs on the system like @kernow mentions is the best way to get more details on the mail. It will show if there are problems, if the mail hit filters, or if it is being delivered. I would search for the recipient as recommended so you can find the mail ID, and then perform a second search with the mail ID to get all the information about that specific mail transaction. An example with the mail ID would look like this:

grep 1l7jmi-00DZWH-90 /var/log/exim_mainlog
Let us know what you find!