Single cpanel account don't receive incoming emails

[Subwayhost]

Hello,

We have many accounts inside our server

One of these websites doesn't receive emails!

I can monitor them and see that there is an email is coming to the website from csf

But i can't find anything there.

Do anyone know a solution for that?

 

[kernow]

You should get more info using the command line, so try something like:

grep 'the recipient email address' /varlog/exim_mainlog

 

[cPRex]

Checking the mail logs on the system like @kernow mentions is the best way to get more details on the mail. It will show if there are problems, if the mail hit filters, or if it is being delivered. I would search for the recipient as recommended so you can find the mail ID, and then perform a second search with the mail ID to get all the information about that specific mail transaction. An example with the mail ID would look like this:

grep 1l7jmi-00DZWH-90 /var/log/exim_mainlog

Let us know what you find!