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Discussion in 'General Discussion' started by Nirjonadda, Jan 24, 2018.

  1. Nirjonadda

    Nirjonadda Well-Known Member

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    Why site are not loading after changed my site IP address?

    ScreenShot00076.png
     
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  2. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Hello,

    Could you let us know the contents of the .htaccess file in that website's document root? Ensure to replace real domain names with examples.

    Thank you.
     
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  3. Nirjonadda

    Nirjonadda Well-Known Member

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    Please note, Site working with this .htaccess files from old IP address. Only happened issue from changing new IP address. Now get back to old IP address then site loading started working. So please let me know that what happened from new IP address?

    Code:
    RewriteEngine On
    
    # Force SSL:
    RewriteCond %{HTTPS} off
    RewriteRule (.*) https://%{HTTP_HOST}%{REQUEST_URI} [L,R=301]
    
    # Force www:
    RewriteCond %{HTTP_HOST} !^www\.
    RewriteRule ^(.*)$ https://www.%{HTTP_HOST}%{REQUEST_URI} [E=HTTPS,R=301,L]
    
    # Security header Enable HSTS
    Header always set Strict-Transport-Security "max-age=31536000; includeSubDomains; preload" env=HTTPS
    
    # Security header Enable CSP
    # Header always set Content-Security-Policy "default-src 'self'"
    
    # Turn on IE8-IE9 XSS prevention tools
    Header always set X-XSS-Protection "1; mode=block"
    
    # Referrer-Policy
    Header always set Referrer-Policy "no-referrer-when-downgrade"
    
    # HTTP Public Key Pinning
    Header always set Public-Key-Pins "pin-sha256=\"1R8P1HRC7MAhzO96x9cN/gcCBBOhYhT/A88FrM+vfpA=\"; pin-sha256=\"hOF1upiO+xevnDEQ13g3aY3M3Uqa44RN5rVlwvU2WC8=\"; pin-sha256=\"grX4Ta9HpZx6tSHkmCrvpApTQGo67CYDnvprLg5yRME=\"; pin-sha256=\"lCppFqbkrlJ3EcVFAkeip0+44VaoJUymbnOaEUk7tEU=\"; max-age=5184000; includeSubDomains"
    
    # Secure cookie with HttpOnly
    # Header always edit Set-Cookie (.*) "$1; HTTPOnly"
    
    # X-Permitted-Cross-Domain-Policies
    Header always set X-Permitted-Cross-Domain-Policies "none"
    
    # HTTP Authentication with cgi/fastCGI
    RewriteCond %{HTTP:Authorization} .+
    RewriteRule .* - [E=HTTP_AUTHORIZATION:%{HTTP:Authorization}]
    
    # AutoSSL validation required HTTP redirects
    RewriteCond %{REQUEST_URI} !^/[0-9]+\..+\.cpaneldcv$
    RewriteCond %{REQUEST_URI} !^/\.well-known/pki-validation/[A-F0-9]{32}\.txt(?:\ Comodo\ DCV)?$
     
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  4. cPanelMichael

    cPanelMichael Technical Support Community Manager
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  5. Nirjonadda

    Nirjonadda Well-Known Member

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  6. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Hello,

    Could you open a support ticket so we can take a closer look?

    Thank you.
     
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  7. Nirjonadda

    Nirjonadda Well-Known Member

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    If we need open ticket with used new IP then we will get down site long time because support are not happened instantly?
     
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  8. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    You could keep the site on the previous IP address and note the behavior happens when changing the IP.

    Thank you.
     
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  9. Nirjonadda

    Nirjonadda Well-Known Member

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    Support Request ID is: 9231607
     
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  10. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Hello,

    To update, here's the response from one of our Technical Analysts on the support ticket:

    Thank you.
     
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