I've been having issues with one of my sites all day, for some reason. It started when I received an email that my hostname resolved to an incorrect IP. I fixed the A record, and ever since then, my site has been defaulting to the error page.
Here's what's happened so far:
Also, I tried to submit a ticket, but kept getting an endless loop asking me to register->click the link in the email->create a password->login with new password->wrong password->register, etc.
Here's what's happened so far:
- I attempted to completely remove the site from cPanel, but I kept getting errors, so I followed the instructions here to manually remove all instances of the domain/sub-domain.
- I still had to remove the site and the subdomain in cPanel, even after I manually removed all traces of it.
- I deleted all the files via FTP.
- The site that I'm having issues on is [Removed], and that is my main site (my nameservers are ns1.[Removed] and ns2.[Removed]). I also have other sites using those servers, without incident.
- For some reason, my hostname changed from what I configured it as (xxx.[Removed]) to [Removed] so I encountered a lot of errors when trying to add the domain again. After realizing the issue, I updated my hostname, and added the domain without an issue.
- Still didn't resolve correctly (the Default Website Page kept showing up).
- I deleted the domain again, and made a new user with that domain, and put it on a different IP, but got the same problem.
- After 4 hours of work and re-uploading the backup(s), I realized that every page still worked in both the main page and the subdomain, but it just doesn't translate [Removed] into [Removed]/index.*
- Help!? I have NO idea what to do, and although I can follow instructions, I am a new to WHM/cPanel.
Also, I tried to submit a ticket, but kept getting an endless loop asking me to register->click the link in the email->create a password->login with new password->wrong password->register, etc.
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