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site http://mydomain.com/cpanel doesn't come up?

Discussion in 'General Discussion' started by simonlee, Sep 14, 2003.

  1. simonlee

    simonlee Active Member

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    This morning, one of my customers insists that he can not see website:
    http://www.hisdomain.com/cpanel or http://www.hisdomain.com:2082,
    He got "this page cannot be displayed" error each time.

    But other accounts on the same server don't have any problem, and I do can see and login to his cPanel from any computer in my office.

    The guy is running windows 2000 professional and IE 5.50.4807.2300IC

    I am just wondering if this is possible, what problem it could be?

    cPanel.net Support Ticket Number:
     
    #1 simonlee, Sep 14, 2003
    Last edited: Sep 14, 2003
  2. Stefaans

    Stefaans Well-Known Member

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    If you can see his cPanel and that of your other clients, the problem probably lies on your client's side. I think a good place to start is to enquire about any firewall settings that may be preventing him to use port 2082.

    Last time I saw this the client's corporate network firewall was preventing hom from using ports like 2082 ;)

    cPanel.net Support Ticket Number:
     
  3. simonlee

    simonlee Active Member

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    Thanks Stefaans, I gonna write the email to ask him.

    cPanel.net Support Ticket Number:
     
  4. simonlee

    simonlee Active Member

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    But can anybody advise how to configure the firewall to let http://mydomain.com:2082 go through?

    I got this from one client:
    =============================
    I'm getting a persistent "DNS error" type message when I try to access the cpanel at http://mydomain.com:2082/.

    I'm using IE 6 on Windows 2000 via a Lan/firewall.
    =============================

    Any suggestion?

    cPanel.net Support Ticket Number:
     
  5. simonlee

    simonlee Active Member

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    Got reply from the cPanel support:

    ==========================
    The cPanel http://yourdomain.com:2082 comes on from the places I tested from. We can not provide support on how to configure whatever firewall/network you have setup at the home/office, for that you should inquire with the makers of the firewall software/device as we have no knowledge of your setup and cannot possibly learn how to manage all of them.
    ==========================

    :(

    cPanel.net Support Ticket Number:
     
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