Please whitelist cPanel in your adblocker so that you’re able to see our version release promotions, thanks!

The Community Forums

Interact with an entire community of cPanel & WHM users!

Site is Redirecting to www.* when rules don't exist

Discussion in 'General Discussion' started by RCady, May 3, 2017.

  1. RCady

    RCady Registered

    Joined:
    May 3, 2017
    Messages:
    1
    Likes Received:
    0
    Trophy Points:
    1
    Location:
    Kansas
    cPanel Access Level:
    Root Administrator
    Hi there!
    I've been scouring the interwebs all over for this and haven't been able to find a solution. If there's a similar question that was solved feel free to send me that way.

    The issue I'm having is that our .htaccess files do not contain any rewrites that append www. to our domain name.

    However, when accessing the site, (after clearing cache, dns, etc) it will still redirect to www.*

    What can we do to figure out what's causing this issue?

    Thanks!
     
    #1 RCady, May 3, 2017
  2. cPanelMichael

    cPanelMichael Technical Support Community Manager
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    44,749
    Likes Received:
    1,885
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    Twitter:
    Hello,

    Could you try uploading a test HTML file to the website's document root (e.g. public_html) and see if you can reproduce the behavior when opening the HTML file in a browser? If you can't, then it suggests there's a configuration in the script's database or configuration file that's resulting in the redirect.

    Thank you.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #2 cPanelMichael, May 4, 2017
  3. ottdev

    ottdev Well-Known Member

    Joined:
    Oct 1, 2013
    Messages:
    115
    Likes Received:
    3
    Trophy Points:
    18
    cPanel Access Level:
    Root Administrator
    For the OP RCady, are you using the hosting nameservers or a registrar or third party?
    It could be that www .domain. tld points to the server hosting your account
    while domain.tld points to your registrar's network and there is a redirect specified there.

    If you look up [ANY] records for your domain both with and without www
    Click the link on the next line to do that:
    Dig (DNS lookup)
    look for the line with: IN A X.XX.X.XX
    If they are different numbers, this is your answer.
     
    #3 ottdev, May 6, 2017
  4. kdean

    kdean Well-Known Member

    Joined:
    Oct 19, 2012
    Messages:
    281
    Likes Received:
    18
    Trophy Points:
    18
    Location:
    Orlando, FL
    cPanel Access Level:
    Root Administrator
    Also, if you're just typing "domain.com" in your browser, your browser may be adding the www. Try typing the following specifically instead and see if it acts the same.

    Code:
    http://domain.com
    Another possibility is if the site is running a CMS like Wordpress, it may be configured to use www. and the software is handling the redirect.
     
    #4 kdean, May 11, 2017
(You must log in or sign up to post here.)
Loading...
Similar Threads - Site Redirecting rules
  1. Clint Decker

    IPv6 on new install.. redirecting all sites to defaultwebpage.cgi

    Clint Decker, May 16, 2018, in forum: Bind/DNS/Nameserver
    Replies:
    2
    Views:
    153
    cPanelMichael
    May 18, 2018
  2. barlee

    Redirecting sites to https question

    barlee, Feb 20, 2018, in forum: Security
    Replies:
    1
    Views:
    332
    cPanelMichael
    Feb 20, 2018
  3. iso99

    Website keeps redirecting to suspended page

    iso99, Sep 6, 2017, in forum: Bind/DNS/Nameserver
    Replies:
    3
    Views:
    1,126
    cPanelMichael
    Sep 11, 2017
  4. luminous

    Accessing Multiple Websites Issue

    luminous, Sep 22, 2018 at 6:59 AM, in forum: General Discussion
    Replies:
    1
    Views:
    40
    cPanelLauren
    Sep 24, 2018 at 10:04 AM
  5. Kevin Humphreys

    Cloning a Wordpress site

    Kevin Humphreys, Sep 20, 2018 at 8:49 AM, in forum: General Discussion
    Replies:
    2
    Views:
    50
    cPanelMichael
    Sep 21, 2018 at 8:48 AM

Share This Page

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Accept Learn More...
    Dismiss Notice