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Site loading problem for some time

Discussion in 'General Discussion' started by Nirjonadda, Jun 16, 2018.

  1. Nirjonadda

    Nirjonadda Well-Known Member

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    I do browse my website 5 hours and get this issue for 3 time and this issue happen only for 30 seconds or 1 minutes.

    Do you have any experience about this issue and why this happening? we greatly appreciate and look forward to your continued support.

    Demo here: https://giant.gfycat.com/WholeEvenCopperhead.webm

    Code:
    Jun 16 23:33:54.147907 2018] [mpm_worker:notice] [pid 813:tid 140684198418560] AH00297: SIGUSR1 received.  Doing graceful restart
    [Sat Jun 16 23:33:54.603100 2018] [ssl:warn] [pid 813:tid 140684198418560] AH01909: proxy-subdomains-ssl-default-vhost.localhost:443:0 server certificate does NOT include an ID which matches the server name
    [Sat Jun 16 23:33:54.613077 2018] [http2:info] [pid 813:tid 140684198418560] AH03090: mod_http2 (v1.10.16, feats=CHPRIO+SHA256+INVHD+DWINS, nghttp2 1.20.0), initializing...
    [Sat Jun 16 23:33:54.613486 2018] [mpm_worker:notice] [pid 813:tid 140684198418560] AH00292: Apache/2.4.33 (cPanel) OpenSSL/1.0.2o mod_bwlimited/1.4 configured -- resuming normal operations
    [Sat Jun 16 23:33:54.613525 2018] [core:notice] [pid 813:tid 140684198418560] AH00094: Command line: '/usr/sbin/httpd'
    [Sat Jun 16 23:33:59.874066 2018] [proxy_fcgi:error] [pid 14361:tid 140683499255552] [client 103.230.106.14:58166] AH01067: Failed to read FastCGI header, referer: https://www.google.com/
    [Sat Jun 16 23:33:59.874125 2018] [proxy_fcgi:error] [pid 14361:tid 140683499255552] (104)Connection reset by peer: [client 103.230.106.14:58166] AH01075: Error dispatching request to : , referer: https://www.google.com/
    [Sat Jun 16 23:33:59.876176 2018] [proxy:error] [pid 14190:tid 140683482470144] (2)No such file or directory: AH02454: FCGI: attempt to connect to Unix domain socket /opt/cpanel/ea-php72/root/usr/var/run/php-fpm/fa07cf4c72fb091cdd2311ddd638a5d992ba490c.sock (*) failed
    [Sat Jun 16 23:33:59.876236 2018] [proxy_fcgi:error] [pid 14190:tid 140683482470144] [client 27.63.165.7:58168] AH01079: failed to make connection to backend: httpd-UDS, referer: /login/login
    [Sat Jun 16 23:34:00.963562 2018] [mpm_worker:notice] [pid 813:tid 140684198418560] AH00297: SIGUSR1 received.  Doing graceful restart
    [Sat Jun 16 23:34:01.431872 2018] [ssl:warn] [pid 813:tid 140684198418560] AH01909: proxy-subdomains-ssl-default-vhost.localhost:443:0 server certificate does NOT include an ID which matches the server name
    [Sat Jun 16 23:34:01.442662 2018] [http2:info] [pid 813:tid 140684198418560] AH03090: mod_http2 (v1.10.16, feats=CHPRIO+SHA256+INVHD+DWINS, nghttp2 1.20.0), initializing...
    [Sat Jun 16 23:34:01.443123 2018] [mpm_worker:notice] [pid 813:tid 140684198418560] AH00292: Apache/2.4.33 (cPanel) OpenSSL/1.0.2o mod_bwlimited/1.4 configured -- resuming normal operations
    [Sat Jun 16 23:34:01.443152 2018] [core:notice] [pid 813:tid 140684198418560] AH00094: Command line: '/usr/sbin/httpd'
    [Sat Jun 16 23:34:12.524819 2018] [cgid:error] [pid 14888:tid 140683440506624] [client 46.23.159.106:49128] AH01264: script not found or unable to stat: /var/www/html/login.cgi
    [Sat Jun 16 23:50:27.973724 2018] [cgid:error] [pid 14757:tid 140683390150400] [client 181.229.119.237:58138] AH01264: script not found or unable to stat: /var/www/html/login.cgi
    [Sat Jun 16 23:54:08.085077 2018] [cgid:error] [pid 14888:tid 140683364972288] [client 223.8.240.229:59702] AH01264: script not found or unable to stat: /var/www/html/login.cgi
    [Sat Jun 16 23:56:02.512184 2018] [cgid:error] [pid 14757:tid 140683381757696] [client 14.188.134.58:60470] AH01264: script not found or unable to stat: /var/www/html/login.cgi
    [Sat Jun 16 23:57:00.285465 2018] [cgid:error] [pid 14617:tid 140683507648256] [client 94.159.31.154:60812] AH01264: script not found or unable to stat: /var/www/html/login.cgi
    [Sun Jun 17 00:03:47.228033 2018] [proxy_fcgi:error] [pid 14624:tid 140683482470144] [client 103.75.161.30:46360] AH01067: Failed to read FastCGI header, referer: 
    [Sun Jun 17 00:03:47.228111 2018] [proxy_fcgi:error] [pid 14624:tid 140683482470144] (104)Connection reset by peer: [client 103.75.161.30:46360] AH01075: Error dispatching request to : , referer:
    [Sun Jun 17 00:03:48.082103 2018] [mpm_worker:notice] [pid 813:tid 140684198418560] AH00297: SIGUSR1 received.  Doing graceful restart
    [Sun Jun 17 00:03:48.470661 2018] [ssl:warn] [pid 813:tid 140684198418560] AH01909: proxy-subdomains-ssl-default-vhost.localhost:443:0 server certificate does NOT include an ID which matches the server name
    [Sun Jun 17 00:03:48.481741 2018] [http2:info] [pid 813:tid 140684198418560] AH03090: mod_http2 (v1.10.16, feats=CHPRIO+SHA256+INVHD+DWINS, nghttp2 1.20.0), initializing...
    [Sun Jun 17 00:03:48.482180 2018] [mpm_worker:notice] [pid 813:tid 140684198418560] AH00292: Apache/2.4.33 (cPanel) OpenSSL/1.0.2o mod_bwlimited/1.4 configured -- resuming normal operations
    [Sun Jun 17 00:03:48.482210 2018] [core:notice] [pid 813:tid 140684198418560] AH00094: Command line: '/usr/sbin/httpd'
    [Sun Jun 17 00:03:52.053397 2018] [proxy:error] [pid 17681:tid 140683612391168] (2)No such file or directory: AH02454: FCGI: attempt to connect to Unix domain socket /opt/cpanel/ea-php72/root/usr/var/run/php-fpm/fa07cf4c72fb091cdd2311ddd638a5d992ba490c.sock (*) failed
    [Sun Jun 17 00:03:52.053483 2018] [proxy_fcgi:error] [pid 17681:tid 140683612391168] [client 207.46.13.10:46516] AH01079: failed to make connection to backend: httpd-UDS
    [Sun Jun 17 00:03:52.837915 2018] [mpm_worker:notice] [pid 813:tid 140684198418560] AH00297: SIGUSR1 received.  Doing graceful restart
     
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  2. cPanelLauren

    cPanelLauren Forums Analyst II
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    HI @Nirjonadda

    Can you check the php-fpm logs here:

    Code:
    /opt/cpanel/ea-php72/root/usr/var/log/php-fpm
    And let me know if you see any errors that correspond to the time you're experiencing the issue?

    From the Apache error log output it appears there may be an issue with php-fpm on the domain.

    Thanks!
     
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  3. Nirjonadda

    Nirjonadda Well-Known Member

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    Logs file they provided:

    Code:
    [root@ra ~]# tail -n 100 /opt/cpanel/ea-php72/root/usr/var/log/php-fpm/error.log
    [18-Jun-2018 23:38:12] NOTICE: [pool mysite_com] child 29146 exited with code 0 after 86.967354 seconds from start
    [18-Jun-2018 23:38:12] NOTICE: [pool mysite_com] child 29344 started
     
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  4. cPanelLauren

    cPanelLauren Forums Analyst II
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    Hi @Nirjonadda


    That error log looks like it starts on Jun 18th, the issue you're referencing seems to have occurred on the 17th per the log files you've provided.

    If you run:
    Code:
     ls -lah /opt/cpanel/ea-php72/root/usr/var/log/php-fpm/
    Do you see older error logs? If possible show the errors from the log file which was present on the 17th of June.


    Thanks!
     
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  5. Nirjonadda

    Nirjonadda Well-Known Member

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    All are same error log.
     
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  6. cPanelLauren

    cPanelLauren Forums Analyst II
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    Hello @Nirjonadda

    I don't understand the answer here, are there other logs present during the time when the issue is occurring or no?

    Thanks!
     
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  7. Nirjonadda

    Nirjonadda Well-Known Member

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    No, Does not find out any other error log.

    Only this log

    Code:
    [22-Jun-2018 21:34:20] NOTICE: [pool mysite_com] child 13903 exited with code 0 after 121.721271 seconds from start
    [22-Jun-2018 21:34:20] NOTICE: [pool mysite_com] child 13978 started
    
    I think this happened when Doing graceful restart?

    Code:
    [mpm_event:notice] [pid 5876:tid 140381694482560] AH00493: SIGUSR1 received.  Doing graceful restart
     
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  8. cPanelLauren

    cPanelLauren Forums Analyst II
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    Hi @Nirjonadda

    Please open a ticket using the link in my signature. Once open please reply with the ticket ID so we can update this thread with the outcome.

    Thanks!
     
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  9. Nirjonadda

    Nirjonadda Well-Known Member

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    Support Request ID is: 9774107
     
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  10. cPanelLauren

    cPanelLauren Forums Analyst II
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    Thank you @Nirjonadda

    I'm watching that ticket and I'll update this thread with the outcome once it's available.

    Thanks!
     
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