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Discussion in 'General Discussion' started by sspitfire, May 30, 2014.

  1. sspitfire

    sspitfire Active Member

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    Hi. Im hosting a web site in one user's account in WHM. for some reason the web page stops loading - I can access it if type the IP in the browser though . there's nothing in the httpd error log- the last entries are from hours ago. restarting httpd and named doesnt help. bind log last entries:
    Code:
    May 31 01:46:12 mmoimapct named[13678]: zone mtaeeeapct.com/IN/external: sending notifies (serial 2014052602)
    May 31 01:46:12 mmoimapct named[13678]: zone mteeeoimapct.com/IN/internal: sending notifies (serial 2014052602)
    May 31 01:46:12 mmoimapct named[13678]: zone mtaeeeoimapct.com/IN/external: sending notifies (serial 2014052602)
    May 31 01:51:23 mmoimapct named[13678]: client 134.147.203.115#11877: view external: query (cache) '1000.202cf5ac.dnsr.if-is.net/A/IN' denied
    May 31 02:07:02 mmoimapct named[13678]: client 218.241.98.200#51647: view external: query (cache) '172.245.44.33.test.pandora.dnslab.cn/A/IN' denied
    May 31 02:07:49 mmoimapct named[13678]: client 218.241.98.200#53866: view external: query (cache) '172.245.44.138.test.pandora.dnslab.cn/A/IN' denied
    
    
    can you help me with this ?
     
    #1 sspitfire, May 30, 2014
    Last edited: May 30, 2014
  2. 24x7server

    24x7server Well-Known Member

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  3. sspitfire

    sspitfire Active Member

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    How can I fix these errors ?
     
  4. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello :)

    Try rebuilding the Apache configuration file via:

    Code:
    /scripts/rebuildhttpdconf
    If the issue continues, feel free to open a support ticket so we can take a closer look. You can post the ticket number here so we can update this thread with the outcome.

    Thank you.
     
  5. sspitfire

    sspitfire Active Member

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  6. cPanelMichael

    cPanelMichael Forums Analyst
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    You can open a ticket using the following URL:

    Submit A Ticket

    If it's not working, you can contact csATcpanel.net directly via email and they can help you get your account working properly and then direct your request to our technical support team.

    Thank you.
     
  7. sspitfire

    sspitfire Active Member

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    I got the emails and registered but when i try to raise a ticket I get The provided IP (17xxx4.138) and support access id do not match.
     
  8. cPanelMichael

    cPanelMichael Forums Analyst
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    Yes, if it's not working, you can contact csATcpanel.net directly via email and they can help you get your ticket submitted properly or direct your request to our technical support team.

    Thank you.
     
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