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Slow Email Question

Discussion in 'E-mail Discussion' started by BettyLu, Oct 2, 2004.

  1. BettyLu

    BettyLu Registered

    Oct 28, 2003
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    A couple of my customers are complaining that they are not getting their email in a timely manner... One said most email takes at least 24-48 hours to receive. Is anyone else having this problem? Got any ideas to speed up sending and receiving email? Thanks !

  2. chirpy

    chirpy Well-Known Member Verifed Vendor

    Jun 15, 2002
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    Go on, have a guess
    I would suggest that you get a copy of the email headers. You should look in the first Received: header record which is added by your local Exim server and locate the id in that record.

    With that, you can search /var/log/exim_mainlog (on Linux) for that id and track what happened to it on your server.

    One thing you should always check in these circumstances is that you have a valid A record for your hostname of the server in your zone file and that you have rDNS assigned for the servers main IP address.
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