We have managed hosting for our small business, and pay for cPanel. This morning, one of our POP accounts (mine) was unable to retrieve mail. I can send mail through it. But retrieving either stalls completely, or is extremely slow, especially on any email with attachments.
I had an admin friend check the server and he said a log showed the following error:
I called our host, who ran me through the process of flushing the cphulk blacklist. However, the problem still exists. He was unable to help me further and said he'd escalate my issue, but suggested I post here.
FWIW, I am using Outlook for Mac 2011, but every other account I have set up works fine. I have tried deleting the account in Outlook, rebuilding the Outlook database, even deleting the POP account in cPanel and recreating it. Nothing works.
Please help?
I had an admin friend check the server and he said a log showed the following error:
Code:
cphulkd rejected registration attempt for dovecot with: 400 Unable to connect to database backend: Failed to connect to mysql db
FWIW, I am using Outlook for Mac 2011, but every other account I have set up works fine. I have tried deleting the account in Outlook, rebuilding the Outlook database, even deleting the POP account in cPanel and recreating it. Nothing works.
Please help?