SOLVED slow loading webmail

[Neozac]

Hello!

I have a problem, I hope you can help me solve it,

I have a VPS, in contabo and it is fast to enter cpanel and whm all very well, but the detail is when entering the webmail (roundcube) it is very slow in general to load the page, to load the list of emails or send an email, etc ... is slow ,,

I tell them that I have a reseller plan in another host with lesser characteristics and in this one if it is fast. How could I solve?

regards

 

[cPRex]

Hey there! Could you try disabling the PHP-FPM service for cPanel and see if that changes the behavior of the webmail speed?

 

[Neozac]

Hey there! Could you try disabling the PHP-FPM service for cPanel and see if that changes the behavior of the webmail speed?

Thanks a lot! this has solved

 

[cPRex]

Great!

 

[sahostking]

Why did that solve it though is my question. Its strange. Could be limitations to php setting allowances that needed to be increased.

 

[cPRex]

It's hard to say for sure - there could be a resource usage problem where there aren't enough resources for PHP-FPM to function well. It would be good to check /usr/local/cpanel/logs/error_log to see if there are any additional details provided around the time the issue happens.

 

[guisaldanha]

Same problem on a fresh install, which uses Centos 8.4 and cPanel v98.0.1, PHP version 7.3.

In my case I turned it off and there was no change in performance.

I restarted the server, nothing too!

I activated it again, tested the other versions of PHP (7.2, 7.3, 7.4 and 8) activated and deactivated the PHP-FPM feature and nothing improved.

On my other VPS that uses CENTOS 7.9 v96.0.13 everything works fine, with PHP version 7.3.

Detail: both VPS have 6 vCPU and 16 GB RAM.

Can someone help me?

 

[Avais]

Same problem on a fresh install, which uses Centos 8.4 and cPanel v98.0.1, PHP version 7.3.

In my case I turned it off and there was no change in performance.

I restarted the server, nothing too!

I activated it again, tested the other versions of PHP (7.2, 7.3, 7.4 and 8) activated and deactivated the PHP-FPM feature and nothing improved.

On my other VPS that uses CENTOS 7.9 v96.0.13 everything works fine, with PHP version 7.3.

Detail: both VPS have 6 vCPU and 16 GB RAM.

Can someone help me?

Did you find the solution ?

 

[cPRex]

@Avais - I don't see that there was anything else posted from that user, so I don't have any details to provide on my end.

If you have root access to the server you're welcome to submit a ticket to our support team so we can check out the system directly.

 

[ribeiroeder]

@Avais My solution was to uninstall the wordpress toolkit to keep PHP-FPM for cPanel disabled. When I need to update my plugins on the server, I do the install again, update everything and then uninstall it again and disable PHP-FPM for cPanel;

 

[guisaldanha]

Did you find the solution ?

The solution at the time was to reinstall cpanel with centOS 7. Then it worked again. In fact it was the best option since the CENTOS 8 ended this year