Please whitelist cPanel in your adblocker so that you’re able to see our version release promotions, thanks!

The Community Forums

Interact with an entire community of cPanel & WHM users!

Slow restore

Discussion in 'General Discussion' started by Fbarajas, Jun 18, 2011.

  1. Fbarajas

    Fbarajas Well-Known Member

    Jul 15, 2004
    Likes Received:
    Trophy Points:
    Playa del Carmen, Mexico
    By using Cpanel's restore feature, I'm restoring some sites from my local /backup partition, and when it gets to "Restoring Bandwidth Data" it gets really slow.

    First 2 sites restored without problem, but the 3rd is taking more than an hour on this "Restoring bandwidth" phase.

    On the console, I can see the following with the "top" command:

    I need to recover several accounts on this server.

    What can I do?

  2. cPanelMichael

    cPanelMichael Technical Support Community Manager Staff Member

    Apr 11, 2011
    Likes Received:
    Trophy Points:
    cPanel Access Level:
    Root Administrator
    Hello :)

    There was an internal case open for an issue similar to what you have described that was resolved in cPanel version (Case # 49837), but some of the backups created while the issue was present may include malformed XML which prevents the restoration from completing.

    Please feel free to open a support request so we may investigate this issue for you, and attempt to repair the malformed XML:

    Submit A Ticket

    Thank you.
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...

Share This Page

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice