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smtp 550 access denied by policy

Discussion in 'E-mail Discussion' started by Hugo Aguiar, May 15, 2018.

  1. Hugo Aguiar

    Hugo Aguiar Member

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    Good to all

    Today a customer opened a call with this problem

    I did tests, I sent some emails and it did not give any problems.

    more to him gave the following:

    This message was automatically created by mail delivery software.

    A message that you felt could not be delivered to one or more of its recipients. This is a permanent error. The following address (es) failed:

    mslima@example.ind.br

    host mail3.example.ind.br [201.28.101.58]

    SMTP error from remote mail server after initial connection:

    Client host rejected: 550 Access denied by policy
     
    #1 Hugo Aguiar, May 15, 2018
    Last edited by a moderator: May 16, 2018
  2. cPanelLauren

    cPanelLauren Forums Analyst II
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    Hello,


    Based on what you've provided it seems that the recipient server is rejecting the email due to an ACL they have in place. There could be a number of reasons why this specific error message is received. The following thread has some useful information: here Bounce Back 550 Denied by policy

    You may also want to request information from the remote server administrator on why specifically the mail was bounced.


    Thanks!
     
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  3. Hugo Aguiar

    Hugo Aguiar Member

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    [QUOTE = "cPanelLauren, postagem: 2556663, membro: 893463"] Olá,


    Com base no que você forneceu, parece que o servidor do destinatário está rejeitando o e-mail devido a uma ACL em vigor. Pode haver vários motivos pelos quais essa mensagem de erro específica é recebida. O seguinte tópico tem algumas informações úteis: aqui Bounce Back 550 Denied by policy

    Você também pode solicitar informações do administrador do servidor remoto sobre o motivo pelo qual o email foi devolvido.


    Obrigado! [/ QUOTE]
    Thank you, my problem was solved with the suggestion you gave me.
     
  4. cPanelLauren

    cPanelLauren Forums Analyst II
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    HI @Hugo Aguiar


    I'm really happy to hear that! Please don't hesitate to contact us again if you have any other questions or concerns!

    Thanks!
     
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