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SOLVED SMTP connect failed error

Discussion in 'E-mail Discussion' started by Layth, May 23, 2018.

  1. Layth

    Layth Member

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    I have Joomla on my domain all was working fine , but i had SSL on another account , we deleted old SSL then bought new one in new account , now Joomla cannot connect to SMTP

    I get this error

    Code:
    Notice
    SMTP connect failed github.com/PHPMailer/PHPMailer/wiki/Troubleshooting']PHPMailer/PHPMailer
    
    All was working fine before this action

    Can you help me please? i have another domain also Joomla one same VPS which is working fine can connect to SMTP perfectly

    Thanks
     
    #1 Layth, May 23, 2018
    Last edited by a moderator: May 23, 2018
  2. Layth

    Layth Member

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    More info , i was checking SSL i see such values

    red open lock: mail.mydomain.com
    green closed lock: mydomain.com
    green closed lock: www.mydomain.com

    How can get this fixed ?

    My support even cannot believe the problem in SSL

    Thanks
     
  3. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello,

    Can you contact your web hosting provider to have them let you know the output to /var/log/exim_mainlog when the SMTP connection attempt fails?

    Thank you.
     
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  4. Layth

    Layth Member

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    I will now i am chatting with them
     
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  5. Layth

    Layth Member

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    I contacted them they said it is comodo SSL not Cpanel , they purchased for me, what can i do ? i have on other domains Cpanel SSL .
    He is telling me to ask you to give me SSL for subdomain or something like that?
     
  6. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello @Layth,

    Does your provider offer the AutoSSL feature? If so, you could ask them to uninstall the existing SSL certificate and enable AutoSSL on the account to ensure the free cPanel-signed SSL certificate is installed for all domain names and subdomains under the account.

    Thank you.
     
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  7. Layth

    Layth Member

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    Thank you for reply , i see auto SSL but i dont want it , i always buy Positive SSL Cpanel , i asked for refund i will buy Cpanel but can you give more info about which one should i buy ?
    i see three types i need cheaper one can be applied on subdomains also to fix SMTP problem

    I see

    1- cPanel DV SSL Certificate
    2- cPanel OV SSL Certificate
    3- cPanel EV SSL Certificate
     
  8. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello @Layth,

    Is there any reason you prefer not to use the free AutoSSL certificates? These certificates are signed and apply to your domain names and subdomains as long as they resolve to the cPanel server.

    Thank you.
     
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  9. Layth

    Layth Member

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    I didnt try Auto SSL before thats why i dont use it and this active for how long time? i have another domain has no SSL may i try use Auto SSL for that domain

    Thank you
     
  10. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello,

    AutoSSL certificates are automatically renewed every 90 days. The certificates always remain free. It's the best way to ensure "mail.domain.tld" and your other subdomains have SSL certificates without purchasing a separate SSL certificate for each subdomain.

    Thank you
     
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  11. Layth

    Layth Member

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    Thank you very much i have check AutoSSL it is working perfectly even with subdomains, first time i got email it will expire after 90 days i thought it is just for 90 days , But if it automatically renewed then i will use it for all domains

    SMTP now working perfectly

    Thank you for help very much :)

    You can mark this solved
     
    #11 Layth, May 23, 2018
    Last edited: May 23, 2018
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