SMTP Connections. Failed. Asking for PW


Active Member
Feb 20, 2016
cPanel Access Level
Root Administrator
Friends, I have been using cPanel since the dawn of time. But this my first attempt to running my own cPanel installation, and so far, so good. Topology consists of a couple of load-balanced, DSL connections. But I'm having some strageness occur here, I'm finding that I'm being prompted, for a new password for an email accounts, frequently. Another issue I seem to be having is some of the SMTP-connection issue, which seems to be intermittent, ? Any suggestions?


Jurassic Moderator
Staff member
Oct 19, 2014
cPanel Access Level
Root Administrator
Hey there! Can you let me know if this password issue is happening in webmail or in clients like Outlook or Thunderbird? That would make a difference as to where to look for potential issues, but you could always check /var/log/maillog to see if there is any odd behavior there.

Can you describe what problems you're seeing with the SMTP connections on the machine as well? /var/log/maillog is also a good place to check for those issues as that shows user logins, which could expose potential connection problems.