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SMTP Error (-1): Connection to server failed

Discussion in 'E-mail Discussions' started by Asyl, Jun 27, 2012.

  1. Asyl

    Asyl Registered

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    Hello,

    When I send an email from roundcube mail client I am getting "SMTP Error (-1): Connection to server failed.". Can anyone help me with this?
     
  2. cPanelTristan

    cPanelTristan Quality Assurance Analyst
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    Is it only Roundcube that's failing? If so, do you have any access to the server as root user? You'll need that to do any troubleshooting. A webmail client failing isn't something that a cPanel only access user would really have access to correct. Your hosting provider would need to assist, but you could always use a different webmail client until they've looked into it.
     
  3. Asyl

    Asyl Registered

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    The problem persists with the other two available mail clients as well (Horde & SquirrelMail). And correct, I do not have access to the server as root user.

    -EDIT

    I just tried it again and get no error message, and it says that message was sent. However the message is never received on the other end. Any ideas?
     
    #3 Asyl, Jun 28, 2012
    Last edited: Jun 28, 2012
  4. cPanelTristan

    cPanelTristan Quality Assurance Analyst
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    You'll need to contact your hosting provider. Without root access, you cannot troubleshoot webmail clients not working. It requires backend access to root SSH to look at the logs.
     
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