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SMTP Error (-1): Connection to server failed.

Discussion in 'E-mail Discussions' started by KMPC, May 8, 2014.

  1. KMPC

    KMPC Registered

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    Hi, I am receiving the above error when trying to send email from webmail. Also I am not receiving emails either.

    This has just happened now, it was working fine yesterday and I have not changed any settings in WHM/cPanel.

    Any ideas as to what is causing this?

    Thanks.
     
  2. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello :)

    Is this issue isolated to a single email account or domain name, or is it happening for all accounts on the server? Is there any output to /var/log/exim_mainlog when the error occurs or when incoming email fails?

    Thank you.
     
  3. ninstaah

    ninstaah Registered

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    I am having the exact same issue on the server.

    Code:
    2014-05-13 16:33:08 cwd=/var/spool/exim 2 args: /usr/sbin/exim -q
    2014-05-13 16:33:08 Start queue run: pid=44852
    2014-05-13 16:33:08 1WiQlj-0003sc-16 Message is frozen
    2014-05-13 16:33:08 1WiRQU-0005AC-E8 Message is frozen
    2014-05-13 16:33:08 1WiP5e-0000ev-0I cancelled by timeout_frozen_after
    2014-05-13 16:33:08 cwd=/var/spool/exim 7 args: /usr/sbin/exim -t -oem -oi -f <> -E1WiP5e-0000ev-0I
    2014-05-13 16:33:08 1WkDlU-000BfV-OX <= <> R=1WiP5e-0000ev-0I U=mailnull P=local S=19686 T="Mail delivery failed: returning message to sender" for USER@USER.dk
    2014-05-13 16:33:08 cwd=/var/spool/exim 3 args: /usr/sbin/exim -Mc 1WkDlU-000BfV-OX
    2014-05-13 16:33:09 1WiP5e-0000ev-0I Completed
    2014-05-13 16:33:09 1WkDlU-000BfV-OX => USER <USER@USER.dk> R=virtual_user T=virtual_userdelivery
    2014-05-13 16:33:09 1WkDlU-000BfV-OX Completed
    2014-05-13 16:33:09 1WiQl2-0003rb-1A Message is frozen
    2014-05-13 16:33:09 1WiP1P-0000SU-LW cancelled by timeout_frozen_after
    2014-05-13 16:33:09 cwd=/var/spool/exim 7 args: /usr/sbin/exim -t -oem -oi -f <> -E1WiP1P-0000SU-LW
    2014-05-13 16:33:09 1WkDlV-000Bfd-5t <= <> R=1WiP1P-0000SU-LW U=mailnull P=local S=13388 T="Mail delivery failed: returning message to sender" for USER@USER.dk
    2014-05-13 16:33:09 cwd=/var/spool/exim 3 args: /usr/sbin/exim -Mc 1WkDlV-000Bfd-5t
    2014-05-13 16:33:09 1WiP1P-0000SU-LW Completed
    2014-05-13 16:33:09 1WkDlV-000Bfd-5t => USER <USER@USER.dk> R=virtual_user T=virtual_userdelivery
    2014-05-13 16:33:09 1WkDlV-000Bfd-5t Completed
    2014-05-13 16:33:09 1WiRVG-0005Nc-GZ Message is frozen
    2014-05-13 16:33:09 1WiRYh-0005T2-Ea Message is frozen
    2014-05-13 16:33:09 End queue run: pid=44852
    2014-05-13 16:34:24 SMTP connection from [62.44.135.245]:49274 (TCP/IP connection count = 1)
    2014-05-13 16:37:09 TLS error on connection from [62.44.135.245]:49274 (SSL_accept): timed out
    2014-05-13 16:37:09 TLS client disconnected cleanly (rejected our certificate?)
    I tried to restart exim on the server (when the problem occured again) and the service could not be stopped, only started.

    So far only one user has reported the problem (but not much mail on that server).
     
  4. cPanelMichael

    cPanelMichael Forums Analyst
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    Feel free to open a support ticket so we can take a closer look and attempt to reproduce the issue. You can post the ticket number here so we can update this thread with the outcome.

    Thanks.
     
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