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SMTP Error 552 through Godaddy cPanel configuration

Discussion in 'E-mail Discussions' started by atc239, Apr 10, 2016.

  1. atc239

    atc239 Registered

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    I set up shared hosting and e-mail accounts on Godaddy. About a week ago, some of our users are unable to send e-mails since the receive the 552 error back. At first, I found out that the user was using basic links to their website and social media profiles in their e-mail signature, which, upon removal, prevented the user from receiving the 552 bounceback.

    If this user receives an e-mail from someone else that contains links in the SENDER's signature, the e-mail gets delivered but when the user replies back, they get the 552 bounceback.

    This user has also setup a send/receive e-mail account on Outlook.com. After speaking with Godaddy support, they said this has to do with cPanel's spam filters so hence I'm posting this thread here. Log of the bounceback:


    Code:
    This message was created automatically by mail delivery software.
    
    A message that you sent could not be delivered to one or more of its
    recipients. This is a permanent error. The following address(es) failed:
    
    xxx@xxx.com
        host p3nlsmtpcp-v01.prod.phx3.gdg [72.167.191.78]
        SMTP error from remote mail server after end of data:
        552 5.2.0 pRaqaZoNSYvNa :: CPANEL :: Message rejected for spam or virus content ::
        Please include this entire message when contacting support ::
        v=2.1 cv=EtRy1XoA c=1 sm=1 tr=0 p=V9mo1W2NAAAA:8 a=vcPwjTt42oJurLrEKv+yEg==:117
    a=lm13v30Vwrt88qnnRosTnw==:17 a=L9H7d07YOLsA:10 a=9cW_t1CCXrUA:10
    a=s5jvgZ67dGcA:10 a=kziv93cY1bsA:10 a=B7Dn1_5CAAAA:8 a=Rhib1_56p7PWPTFVIGoA:9
    a=wPNLvfGTeEIA:10 a=7z9En_POI_sA:10 a=F34leHrwZLoA:10 a=jKBn9izR_JEA:10
    a=dee3RbxO6NIA:10 a=jU4qhlNgAAAA:8 a=6MD6e_e2AAAA:8 a=GJEVCaLQgpql4yiOy9EA:9
    a=5Q0FctsbmIa8ZSOj:21 a=_W_S_7VecoQA:10 a=frz4AuCg-hUA:10 ::
        100.00
    
    
     
    #1 atc239, Apr 10, 2016
    Last edited by a moderator: Apr 11, 2016
  2. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello :)

    Could you search for the message in /var/log/exim_mainlog and let us know the entry (without real domain names or IP addresses) for one of these messages? EX:

    Code:
    exigrep user@affected-domain.tld /var/log/exim_mainlog
    Thank you.
     
  3. atc239

    atc239 Registered

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    Thanks for the tip, Michael. I'll have to admit I'm a bit of a noob when it comes to accessing the logs for e-mails. We are using shared hosting on Godaddy, so everything I do would be handled through the Godaddy cPanel interface. If there's a way to do this on that interface, I can definitely look into it. If you could just point in the right direction in terms of resources, I can dig into this and figure out how to execute that command.
     
  4. webhostuk

    webhostuk Well-Known Member

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    For this its good to see the logs so it would require root access why don't you ask godaddy support to provide you with exim_logs as suggested by Michael, they will only be able to give you this logs as you are on shared hosting package.
     
  5. cPanelMichael

    cPanelMichael Forums Analyst
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    Could you ask their support team to provide more details about the SPAM filter in question? Does the issue persist if you disable SpamAssassin from your account?

    Thank you.
     
  6. atc239

    atc239 Registered

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    Ok will try asking GoDaddy about the exim logs.
     
  7. atc239

    atc239 Registered

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    Hi Michael, I double-checked the cPanel settings on the e-mail accounts and ensured that SpamAssassin is already disabled, so SA is not the culprit.
     
  8. cPanelMichael

    cPanelMichael Forums Analyst
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    Feel free to update this thread with the outcome once you receive a response.

    Thank you.
     
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