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SMTP Error 552 through Godaddy cPanel configuration

Discussion in 'E-mail Discussion' started by atc239, Apr 10, 2016.

  1. atc239

    atc239 Registered

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    I set up shared hosting and e-mail accounts on Godaddy. About a week ago, some of our users are unable to send e-mails since the receive the 552 error back. At first, I found out that the user was using basic links to their website and social media profiles in their e-mail signature, which, upon removal, prevented the user from receiving the 552 bounceback.

    If this user receives an e-mail from someone else that contains links in the SENDER's signature, the e-mail gets delivered but when the user replies back, they get the 552 bounceback.

    This user has also setup a send/receive e-mail account on Outlook.com. After speaking with Godaddy support, they said this has to do with cPanel's spam filters so hence I'm posting this thread here. Log of the bounceback:


    Code:
    This message was created automatically by mail delivery software.
    
    A message that you sent could not be delivered to one or more of its
    recipients. This is a permanent error. The following address(es) failed:
    
    xxx@xxx.com
        host p3nlsmtpcp-v01.prod.phx3.gdg [72.167.191.78]
        SMTP error from remote mail server after end of data:
        552 5.2.0 pRaqaZoNSYvNa :: CPANEL :: Message rejected for spam or virus content ::
        Please include this entire message when contacting support ::
        v=2.1 cv=EtRy1XoA c=1 sm=1 tr=0 p=V9mo1W2NAAAA:8 a=vcPwjTt42oJurLrEKv+yEg==:117
    a=lm13v30Vwrt88qnnRosTnw==:17 a=L9H7d07YOLsA:10 a=9cW_t1CCXrUA:10
    a=s5jvgZ67dGcA:10 a=kziv93cY1bsA:10 a=B7Dn1_5CAAAA:8 a=Rhib1_56p7PWPTFVIGoA:9
    a=wPNLvfGTeEIA:10 a=7z9En_POI_sA:10 a=F34leHrwZLoA:10 a=jKBn9izR_JEA:10
    a=dee3RbxO6NIA:10 a=jU4qhlNgAAAA:8 a=6MD6e_e2AAAA:8 a=GJEVCaLQgpql4yiOy9EA:9
    a=5Q0FctsbmIa8ZSOj:21 a=_W_S_7VecoQA:10 a=frz4AuCg-hUA:10 ::
        100.00
    
    
     
    #1 atc239, Apr 10, 2016
    Last edited by a moderator: Apr 11, 2016
  2. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Twitter:
    Hello :)

    Could you search for the message in /var/log/exim_mainlog and let us know the entry (without real domain names or IP addresses) for one of these messages? EX:

    Code:
    exigrep user@affected-domain.tld /var/log/exim_mainlog
    Thank you.
     
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  3. atc239

    atc239 Registered

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    Thanks for the tip, Michael. I'll have to admit I'm a bit of a noob when it comes to accessing the logs for e-mails. We are using shared hosting on Godaddy, so everything I do would be handled through the Godaddy cPanel interface. If there's a way to do this on that interface, I can definitely look into it. If you could just point in the right direction in terms of resources, I can dig into this and figure out how to execute that command.
     
  4. webhostuk

    webhostuk Well-Known Member

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    Twitter:
    For this its good to see the logs so it would require root access why don't you ask godaddy support to provide you with exim_logs as suggested by Michael, they will only be able to give you this logs as you are on shared hosting package.
     
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  5. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Twitter:
    Could you ask their support team to provide more details about the SPAM filter in question? Does the issue persist if you disable SpamAssassin from your account?

    Thank you.
     
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  6. atc239

    atc239 Registered

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    Ok will try asking GoDaddy about the exim logs.
     
  7. atc239

    atc239 Registered

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    Hi Michael, I double-checked the cPanel settings on the e-mail accounts and ensured that SpamAssassin is already disabled, so SA is not the culprit.
     
  8. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Twitter:
    Feel free to update this thread with the outcome once you receive a response.

    Thank you.
     
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